My broadband speed has dropped to about 8 mbps, and often fluctuates to speeds as low as 4 mbps. This is using my wired connection. A OCE kindly reset my SNR three years ago and made my profile more stable and the speed greatly improved to 15 mbps, but recently it has slowed down and this has stayed persistent. I am using the master socket etc and have troubleshooted for other problems but can't find any.
Please could an OCE could check my line for any problems that would explain the drop in speed and to consider resetting the SNR or making my profile more stable to see if they improve the speed again?
Thank you again.
I have reconnected it to the master socket at 9.30pm today (with the microfilter as I have a standard socket) and I will leave it connected for you.
It has not helped the speeds-the problem is the speed fluctuates from 3.5mbps to 10mbps with a wired connection but usually remains near the lower end.
I have used my landline phone and it sounds clear.
If there is a problem and you advise sending an engineer around, can you guarantee I will not have to pay a fee? If there is a chance I will be charged because they can't find a problem then I would like to decline.
The line test is still detecting a possible issue. Would it be ok to now remove the router from the test socket and leave the face plate off (everything removed from the line) so I can run one more line test?
Thanks. I've just re-run the line test again now and it is now clear. When we ran the line test previously was this just with the microfilter and router at the test socket and with all other equipment removed from the line?
When it was run previously the router was connected to the master socket (faceplate off) but a phone line was connected to a different socket in the house.
The difference today is that I have removed the phone from this other socket and I have removed the router from the test socket
Thank you. It's now showing the previous fault again. Have we ever run the test with a different router connected? If we've already tried this then the next step will be to arrange an engineer visit to the property to investigate further.