I work from home and upload some really large business documents, containing multiple attachments. Many times files have only sent after several attempts, very slowly, which is frustrating.
I also suffer a loss of broadband signal if I leave the house for an amount of time, without any wifi devices being connected. The red light comes on and I have to turn the router on and off (also frustrating) but the helpline doesn't see this as an issue!
My latest disappointment was from the purchase of a Ring doorbell with the video system. Apparently my download speed is too low causing a 3-second delay with the video interaction. Ring helpline confirmed my upload speed is too low for the app.
Each time I speak to the Talk Talk helpline (or exchange test messages), I feel like I'm wasting my time as no one seems to listen or be able to help. The bog-standard response is that everything is fine with my connection but Talk Talk will send an engineer if I pay!
I only have a Fast Broadband package but have just signed up for another 24 months. How do I get a better upload without paying for an engineer to visit?