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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

Keep alert!

Scammers are exploiting the recent upgrade / migration of emails and sending out plausible looking information to customers. Don't click on any links asking you to refresh your service! Details of the correct webmail link are found in Talktalk's own ...

Email Reactivation

Hi, I've lost the ability to send emails, receiving is still working as was already set to SSL but sending wasnt. The settings have now been updated & ive put my talktalk email addy in my profile. Hope you can help. Thanks

phila- by First Timer
  • 702 Views
  • 5 replies
  • 0 like

Duplicate emails since recent client settings update.

Hi,Since I updated my settings on Windows Live Mail 2012 (I know!) every time I check my mail now it downloads hundreds of previous (old) emails every time that I thought I had deleted before. It didn't do this before the recent change). Also can't s...

Smark67 by Popular Poster
  • 1379 Views
  • 14 replies
  • 0 like

Downloading attachments

My wife obscured for customer security is unable to download attachments, and gets a message saying "your session has been invalidated, please log on again". Logging on again makes no difference....

mickking by Popular Poster
  • 449 Views
  • 3 replies
  • 0 like

Resolved! Cannot send emails using Thunderbird

Hi, Suddenly I find that I cannot send emails using Thunderbird. I am receiving them OK.I have seen from reading this forum that some settings need to be checked for security.I have put my details in the community part of my profile and attached a sc...

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chris45 by Team Player
  • 1462 Views
  • 14 replies
  • 0 like

Nor receiving emails since 17 FEB

I adjusted to the correct settings and was told the restriction would be lifted: ' We've submitted the request and would advise for you to retest after 48 hours' ( wed 22 Feb.) 'Unfortunately if this has not been done as of yet, we would need to allo...

Dunx4 by Popular Poster
  • 1658 Views
  • 18 replies
  • 0 like

Too many recipients

HiI keep getting this message.... Sending of the message failed.An error occurred while sending mail. The mail server responded:X2M0ptKzKrEXi Too Many Recipients (TT501).Please check the message recipient and try again Now I know there is limit on em...

phil58 by First Timer
  • 651 Views
  • 3 replies
  • 1 like

Sending and receiving talktalk emails in my Outlook in box

Hi, I have tried to update my settings in Outlook in line with talktalks request but despite everything I cannot receive or send emails. I tried setting up a dummy email account in talktalk and linking that to Outlook but it won't link. I phoned talk...

guggasoo by First Timer
  • 486 Views
  • 2 replies
  • 0 like

IMAP email access blocked

HiWe use both Outlook and iPhone to access emails.Since the 17th of Feb, our incoming email has had an issue with our credentials. Outgoing works perfectly.Please could someone assist with how to restore IMAP access for the above client apps ?Webmail...

Have lost talk talk email on Apple Mac

Since Feb 17th I have not been able to access my talktalk email using the Mail app on my apple imac. I have reconfigured the email settings as directed but it still says Unable to verify. I have checked that the username and password are correct. I h...

vglocke by First Timer
  • 727 Views
  • 7 replies
  • 0 like

email

why can i not contact talktalk

Teigny by First Timer
  • 255 Views
  • 2 replies
  • 0 like

CANNOT GET MAIL - NO PASSWORD

I’m having the same problems as a number of other users. I thought I had updated my settings but received talktalk’s email saying I hadn’t done it and now can’t access emails via the app or on my laptop - I get a "Cannot get mail, no password provide...

Mailserver is on TalkTalk internal blacklist

Hi all, I'm the owner of a web agency based in Germany. We maintain several server for our clients and ourself and have the problem, that our mailservers are on the internal TalkTalk blacklist. --: host mx.tiscali.co.uk[62.24.139.42] refused totalk t...

Email account blocked

Can somebody restore my email account? It was blocked on Feb 17, like so many others. I’ve checked the settings are correct on all my devices, but I can’t receive or send using Apple Mail. The email account is the one in my personal profile.

JonDavid by Participant
  • 241 Views
  • 1 replies
  • 0 like

Email IMAP on iPhone

I have two secondary email accounts assigned to my account and both have stopped working. My primary account works fine, but the two secondary ones won’t accept the IMAP password. Both can send and use webmail but can’t receive emails via the native ...

Ebmesnow by First Timer
  • 457 Views
  • 5 replies
  • 0 like

Email settings

I've received an email from info@consumer.talktalk.co.uk saying that I have to change Incoming and Outgoing mail settings by 23rd Feb. and I've got to change then on every device I use to access email.Is this a genuine email from TalkTalk or a malici...

Update TT Mail Settings

I am trying to "update my TalkTalk Mail settings" on my mobile Android phone, as per an Important Reminder email I've received from TalkTalk (info@consumer.talktalk.co.uk). TT "Check Settings" instructions say: Go to your email app and select the Ham...

Resolved! no emails on android or laptop since 17th February

I did receive notifications of changes to settings for the email service and made them as recommended. Since 17th February I stopped having access to my emails on Samsung S22 (android) and laptop. Samsung's email app has the message "The username and...

skidmill by Team Player
  • 2770 Views
  • 37 replies
  • 0 like

No access to email account after changing settings

Hi, I use my talktalk.net account on my IPad (version 16.3.1) and I thought I had altered the settings when the original mail came. However , I am now unable to change the security settings (talktalk password not entered). I then deleted the account ...

Iris2002 by First Timer
  • 650 Views
  • 6 replies
  • 0 like

How to get IMAP access reinstated?

Cannot access emails from iOS app (iPad and iPhone) and windows PC since 18 Feb.was updated in time on iOS apps but not on the PC by elderly user. one email address is fine the other is not , webmail is accessible with password but elderly user strug...

95_40 by First Timer
  • 550 Views
  • 4 replies
  • 0 like

Unable to receive emails in Outlook after 17 February

I have 3 email addresses on Microsoft 365 Outlook Windows 11On one of these (account VS) I changed the settings prior to 17 February and this has continued to work. For settings see first two screenshotsOn the other two I didn't make the changes, thi...

vs pop setting.png vs pop setting outgoing.png outlook something went wrong.png

Receiving email on iPhone & Mac

Since 17/2/23 I've been unable to receive emails to my @talktalk.net account via any email client (I usually use iPhone mail or Mac mail), although I can access email via the TalkTalk webmail app. I get the message "Cannot get mail: No password provi...

cnps98 by Popular Poster
  • 655 Views
  • 7 replies
  • 0 like

Resolved! Cannot setup email

   Hi I'm trying to set up the TalkTalk email on the app on my phone. I get this. Any ideas? #TalkTalk

Screenshot_20230218_004322_Email.jpg Screenshot_20230218_004333_Email.jpg Screenshot_20230218_004322_Email.jpg Screenshot_20230218_003012_Email.jpg
Snoopy5 by Team Player
  • 1360 Views
  • 16 replies
  • 0 like

Resolved! Why can't I delete a mailbox?

I set up a new mailbox on Talktalk My Account but Outlook can't find it to set it up.The address has an & in it but Outlook seems to miss it out in the address it searches for.I tried to delete the address on Talktalk My Account so I could make one w...