on 14-01-2021 03:09 PM
Hello. I updated my Fibre on 65. But the speed hasn't changed.
I tried switching it off for a full 30 minutes!
You can see in the picture that my account has changes to Fibre 65 but in the router
How long should I wait for an update?
on 23-03-2021 10:11 PM
For the staff here to help you will need to start your own topic on the community. The staff here can only help one customer per topic.
Also, for one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in your topic, just add them to your community profile.
Then they will hopefully be able to respond to your post within a working day or two.
on 23-03-2021 10:03 PM
Hello, I hope you are well.
I've just recently upgraded from fiber 35 to 65, but I'm still getting fiber 35 speeds, infact I'm only getting 25mbps download and 7 upwards.
I thought it maybe because I've only just changed and it might be updating, but I've checked my dashboard and everything has changed over.
I ran a line test and its saying there maybe a problem, but everything seems OK.
I'm not quite sure what to do.
Any help would be greatly appreciated
on 01-02-2021 02:01 PM
And so maybe it will be useful for someone.
After talking with Loyalty Team I knew that you can't just cancel the update.
The letter about my order says- You can cancel anytime up to 20 days after we accept your order and you may have to pay any costs incurred up to the time you cancel.
Loyalty Team told me I have to pay 30£ to return on Fibre 35 and the speed will be slower.
30£ for 10 days Fibre 65 when I actually get Fibre 35 speed?! And then the speed will be slower?!
Then I started talking with Technical help.
There they asked a couple of questions. Checked my line and speed. And they said they will transfer my data somewhere and check it again.
After a couple of days, I turned off the router for 10 hours while I was at work.
The speed is still Fiber 35!
I understood that this problem for very many users. And they write about this problem not only here. Now I have a contract for 18 months again. But before that I paid 23.50 and now 26 for the same.
But now I will definitely not update anything.
No answer required
on 22-01-2021 12:50 PM
on 21-01-2021 09:27 AM
The speed would usually only increase if the line was previously in sync at the full 40mb. How long has the router been connected to the test socket for? Were you provided with a predicted speed range prior to the upgrade?
on 19-01-2021 06:25 PM
The speed before that was exactly the same. I have bee.n using for half a year Fibre 35 and after updating to Fibre 65 nothing has changed.
If I understood correctly about the test socket, that is. I added a photo.
on 19-01-2021 10:22 AM
I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault. Just to confirm, what speeds were you seeing prior to this? Does your master socket have a test socket? If it does then would it be possible to connect the microfilter and router at the test socket please so we can see if DLM makes any changes to the sync speed?
on 15-01-2021 06:41 PM
on 14-01-2021 08:29 PM
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post within a working day or two.