We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hi Mods I have a dead spot in one of my bedrooms where my eero Pro 6 will not reach and my smart devices often struggle if we have lots of visitors in the house who all connect to the WIFI. The main issue is the Blind/Dead Spot in my daughters room. ...
Hello, please can someone furnish me with a returns bag for my old TT router? Regards
I had FF 900 installed in February this year. It worked great until Wednesday 26th April when the connection abruptly stopped working. I’ve had no internet connection since then. The broadband and service lights on the ONT box are both off and the Ee...
Hi ya Just done a check to see if i am offered full fibre at my address and it came back as yes.Now i know i cannot get full fibre as it is an unadopted road and resident will not allow the road of footpath to be dug up.So how can i be offered full f...
Hi all, well back to the free upgrade to future fibre well guess what everyone its not free, this has been going on since September 2022 , so talk talk have not got my bill correct since my swap to future fibre, i have been trying to get them to corr...
I upgraded from fibre 150 package to a faster speed of fibre 500 package. I had an email confirmation that the go live was supposed to be the 25th. The new package has still not gone live despite reaching out to tech chat yesterday and then advising ...
Cannot set up eero router, no internet found, openreach confirm no issue their side, with good light coming into ONT, PON light good. LAN connecting to router ok. Just no WAN IP address found by eero when trying to set up. Hours spent on the phone to...
Hello, every time I try and login and get a technical issue message and to try again later, been that way for a number of days now? Thanks in advance.
I tried calling this afternoon. Was told it was the wrong department, they transferred me to FutureFibre. This was wrong, they transferred me elsewhere. They had to speak to someone, who transferred me to another person. This went on until I had been...
I have tried to renew my TalkTalk fttp package using the phone number on the email sent to me by TalkTalk, only to be told I had called the wrong department. After being transferred around the company for 45 minutes the call was just ended. Response ...
After being a TalkTalk customer for over 15 years, I've experienced a range of highs and lows during my time with them. I would like to take a moment to thank the support team here on the forum for their excellent service over the years. You have bee...
Hi I recently switched to talk talk however my account still says pending activation etc, even though it’s went live last week.
Hi all, First time posting here. I'm hoping someone can help as live chat hasn't been very helpful (passed around various departments). Earlier on today Openreach turned up unannounced and swapped the telegraph pole opposite our house. Ever since our...
Hi,City Fibre has recently been installed in our street. I received a message from them saying that the service was now operative and quoting a number of companies which will be offering their services and various packages and prices, Talktalk was am...
Cannot for the life of me get onto Live Chat. Loads of links, no reaction. I have been having numerous issues since signing up for FF150 on 9 Jan. I need to speak to someone other than the script reading know nothings wherever in the World they are s...
I was suppose to be upgraded to Fibre 150 from Fibre 65 on February 16th 2023, eero 6 and gradstream device connected on that day, all good except no blue phone light on the grandstream. I have contacted talktalk via live chat 3 times now and still n...
Hi I received a letter informing me that my UFO service was ending in May. When I contacted your call centre to answer about my options they asked several questions then I was put on hold. On returning the lady explained that she did not think that m...
The contract which I signed states "The monthly price for your broadband plan will increase in April each year by the rate of inflation (the Consumer Price Index rate, published in January each year) plus 3.7%. For example, using the average CPI valu...
I switched to BT and TalkTalk failed to close my account down because apparently they received no notification of it, now BT and TalkTalk are both arguing. BT tells me they sent an "Advice of Transfer" when they applied to take over the service, Talk...
City fibre came and installed our fibre box this morning and left when 4 green lights came on. They connected the eero 6 and we downloaded the eero app. My phone can connect to the eero when running through set upon the app, but fails during set up a...
I have been a TT customer for many many years, but have been trying to get Fibre 500 with VOIP since November. The first 8 times cancelled almost immediately by Openreach, TT were not interested in finding out why, just kept saying order again. So i ...
I have fibre 65, with a standard phone line. I have endless problems with the landline but the broadband is perfect. I have given up trying to get the BT infrastructure repaired through TalkTalk, so wondered when Future Fibre is being rolled out in C...
Hello, I’ve had Full Fibre 900 installed early February 2023, however, this morning there was a red LOS light on the ONT box (I think this must have happened from 1:50am this morning). I’ve done as much troubleshooting I can from my end ie. off/on, m...
Hi, My internet has been down ever since 5pm. I've missed a work deadline on a Friday and I am not pleased about it this!I thought moving to Full Fibre would be stable.. apparently not as this has happened a few times already. Can someone look into t...
I hardly use my landline these days, preferring to use my mobile phone for making and receiving calls. I was just wondering if I'd still be able to access the internet if I had the landline taken out. I have Fibre 150, but as I don't think I have it ...