For queries about your TalkTalk broadband service.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Router stopped working after 22nd December evening, phoned customer service yesterday 23rd but been pushed back saying someone will contact me yesterday but haven’t heard from anyone yet over a night now.router keeps flashing orange light.
Hello TalkTalk Staff, I have ordered a replacement router last Wednesday and haven't received it yet. I triple checked with customer service and they have confirmed it to be on its way but I wasn't provided/ couldn't find a Order reference. Please co...
I have an Old Rooter maybe if you send me a new Rooter it will improve my WiFi connection. Thanks
I have just found my old D-link DSL3782 in my loft with ancillary cables etc Can I ask Talktalk for a returns bag so that it can be recycled?
I've got a similar problem to many others here. It started at the end of November. At first it was momentary disconnections. Today, I hardly get broadband at all. It's up for 5 minutes, then off for an hour or more.Reporting it via the chat service h...
Hi, From web searches I can see this is a common problem. My phone and iPad remain connected to wifi but frequently (several times per day) lose connection to the internet. I know this only because web pages time out. If I disconnect and reconnect wi...
My internet keeps dropping outhow do I speak to someone
Hi, Could I have an update on the router issue you have text me about please. We've been experiencing issues for a week now. I spent over an hour on the phone to a tech person on Friday after work - not a great start to my weekend. Plus your txt serv...
My internet has been dropping in and out for a month and frequently shows a red light almost all of the time. I am using the shell router from having been switched and I believe it is faulty as all tests on the line have indicated this and not a conn...
My internet has been randomly cutting out since yesterday. The router light stays white but no devices connected can access the internet. Both times they started happening around 4pm until late. In the morning and up until 4pm it was fine. restarting...
Hello, I would like to request a new router please as the old one isn’t working thank you
Hi, I have a Wifi Hub 2 with firmware SG4K100206 I understand there is a long standing bug in this release where the Guest Wifi Network clients are getting assigned DNS of 192.168.1.1 despite having addresses in 192.168.8.0/24 Apparently this has bee...
Hi, We have had intermittent issues with our WiFi for the last few months and now the WiFi doesn’t work at all (4 days and counting). To make things worse, we can’t get hold of anyone at TalkTalk. It seems there is a known problem with the routers. C...
Our TalkTalk fast hub has been dropping internet connectivity at random and without warning since Saturday. Restarting the router brings it back for an hour or so but this is unsustainable when working remotely. I spent a few hours on a live chat tod...
Hello, I think my router might be dead - I don't think this is the "current issue" that keeps getting mentioned on the phones / text chat. I have no internet connection and the router 's showing a constant orange light, has no ADSL connection and the...
So looking through this thread I seem to be having the same problem as everyone else, internet keeps dropping but white light on router is still solid and we have to restart to get internet back which only lasts an hour or more if lucky, have had thi...
Router on solid white light and internet connection going off. Switched off for 20 mins turn back on working for about an hour then same issue been like this since last Tuesday been in touch twice yesterday and still no internet connection for long. ...
I’ve had the same router since joining TalkTalk about 7 years ago. Recently, my broadband fails to produce fast speed, no matter the router position or how many devices are connected and using the WiFi. Since my router is very old, I therefore postul...
Hi I have an engineer coming on Tuesday afternoon I’ve had no internet since last week! I think I’ve identified the problem it my router that isn’t working! Will the engineer have one with him? Or can you send me out one!
Mi Wi-Fi stops working intermittently, apparently it’s a become a known problem! The advice is to reset the router but my router won’t reset, I have to turn it on off before my Wi-Fi comes on again until it fails again. But the router light always st...
After a few years of solid connection - no problems I have began having issues with connection drop outs each day. Each time line check seems to find no problem but am losing connection on all devices. Fearing it may be a firmware issue as i've not c...
This has been going on since Friday. You have roughly a 2-3 hour wait on live chat, and they will tell you there arent any issues on your line. Then when you might be getting somewhere cut you off and you are right back where you started. This is not...
I got a WIFI booster but trying to connect via WPS but connection fails, tried to reset but still connection times out and fails
Hi, I have reset the router and turned it off for twenty minutes but still can't get it to work. The router doesn't even show as an available network. When turning it on it the orange light blinks quickly and the open reach modem LAN light goes green...
My Wi-Fi keeps disconnecting and all devices in the household have no Internet access. If I reboot the router it works for a while. White light remains on the router when devices aren't connecting .What can I do to rectify this?