For queries about your TalkTalk broadband service.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Profile updated as requested.
I’m in the north west Manchester SK area and wifi keeps dropping and has done since 03/01/2025. I WFH and my broadband is vital. Never had any issues with connection just dropping and not coming back on for hours up until the above date and have been...
Please send me a new router
Dear Sir/Madams I have a problem with my Huawei-HG633 router. It rarely runs near the maximum speed of my internet package and constantly drops down to a crawl requiring me to re-start it, as a consequence of this frequently members of my family are ...
WiFi not working. Router is on, orange light is on, but network does not show up on any device. Please help.
My WiFi router is not connecting after having a power cut. I've tried all the methods suggested in previous posts and it's still not connecting. Sounds like I need a new router. I work from home everyday and have poor phone signal so this is very urg...
Hi, My broadband connection went down approximately 10am on Saturday 4th January.My setup is FTTP.Landline is still copper.Black ONT box Model No. 100-04923 10Router Sagemcom FAST 5464-2.T4 Router has a continually flashing orange light. ONT box ligh...
My broadband is starting to play up again, losing connection that is cured by turning the router off/on. I'm always worried when I see Openreach playing around in the junction box at the bottom of the road. I swear they swap bad lines over to sort ou...
Anyone else with no Internet?Solid orange light.Turned off and waited 20 mins before restarting.
Hi I’ve set up a payment plan on my account. Yet my services aren’t back up? And talk talk is closed can someone help me with this
We have just upgraded to a new package but never realised our old package had broadband and phone line included, we just thought it was the phone line. We have had all new installation today but we don't have a router - how do we go about getting a r...
Hi,I have the same problem as someone posted back in October: I need a new router, as the ZYXEL AMG1302-T11C provided by Post Office Broadband is end of life and has known security vulnerabilities.Please could you help, or let me know if I should use...
I closed my Talktalk account and gave a forwarding address as I've moved house, however I still haven't received a bag with which to return my old router. How long does this usually take and could one be sent out to me please? Dan
Hi everyone,I've seen a few queries similar to this one but they were either never resolved, or didn't answer my query.I have a old Talktalk Sagecom Fast 5364 router that i'd like to use as an additional access point as my new router doesn't reach th...
I have been with you for several years. Is it possible to get a new router? Mine is very slow and intermittent now. I have tried all the troubleshooting and advice but with no improvement.
My router stopped working last night, displaying a red light on the Status button, and 2 green lights for wifi connections. I have completely disconnected the router (numerous times) for 2 minutes on one attempt and 12 hours on another, only to have ...
Hi Is it possible to set up the router to handle IPv6. There is no option in any of the menu routes, only IPv4 information/details. Software version is SG4K100206, is there an upgrade to the router software that will allow me to use IPv6 Thanks
Iv moved home, will I get a new router when the engineer comes too the appointment
I have a rather old modem originally supplied by Shell. It is a VMG3925-B10C. It has an old firmware version which I am nervous about trying to update as it is obsolete equipment. Can I get a new modem, please?
Hello On the 19th my internet went down. The router has flashed amber since. When it first started, the talktalk site said about hub issues. I was away over Christmas till the 27th and had turned the router off. Tried everything on the site, resettin...
I was expecting a bag to be sent to me for returning the router, I am concered as I expect to be charged a fee if I never return it. One has not arrived and I was disconnected 3 weeks ago so this is urgent now. Does anyone know how I can request one?
my phone tells me that the router is insecure and that it should be upgraded Router
Hello' I've been a talk talk customer for years and am still using the original router Huawei Hg633. I'm wondering if that's whats causing increasingly poor performance. Over the last few months I seem to be forever rebooting to improve or maintain s...
Hi, My company uses splashtop business for remote working.You seem to have blocked it on our router.Can you unblock urgently please?I've had to ask for this before and it was done easily.Can you do it again please, I need to be able to access it.I ca...
Hi, our router has busted, completely stopped working with no lights, typically on Christmas Eve. Possibly a power surge? Is there any help available from TalkTalk?