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From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Just got an email advising there was a failed payment for my Wi-Fi this month but I have a screenshot of my bank statement showing the payment leaving it on the 16th February
Hi,had no issues with router all of a sudden it drops out and there’s no light on the router (as in no power) socket is working fine tried other things in it but can’t get power to router
I've tried turning my eero off and on and waited abit to see if the WiFi would come back on but I still have no WiFi. Can you sort this out please?
How can I check what devices are using my router/ wifi please?
Our new full fibre line was installed on the 31st of January and since then we’ve had nothing but headache, I have reset all my gadgets and appliances more times than I care to remember and even when they reconnect its not before long that they have ...
I have very recently cancelled my Sky TV package which has caused a problem with my TV situated in the conservatory. Whilst I had SKY Q I had a SKY Q mesh booster in the rear of the house and the TV worked fine without dropping out at all (on the SKY...
I’ve had Openreach out to fit the box, I’ve had the Eero posted today and when I put it and tried to set it up it just said no internet access. I’ve been waiting a month. I work from home and I’ve actually had to move back to my parents to work for w...
I have recently been sent a new router. Since upgrading to the new router and full fibre, I am no longer able to connect with my robot hoover as apparently this requires a 2.4GHz connection (rather than a 5GHz one). Is the router that I have been sen...
HiHad Fibre 150 installed a couple of hours ago. Mostly everything is ok. But I have found one big problem. I don't know how to change Wifi Channels 2.4 ghz and 5 ghz. Is this possible on an Erro 6?But another big problem is not being able to choose ...
Hi, I missed my full fibre installation appt at my home in January as I was unwell with covid. The link in the email to rearrange installation isnt working. Can I re arrange installation from here?
TP-Link Archer T3U Wireless Adaptor will only connect 2.4GHz on channel 11.We have the EERO Pro 6 routers which don't appear to be able to be configured.Any help would be appreciated.John
How do I find out what ghz is my WiFi running?
I home school my son can you get a reduced payment on my WiFi account
I tried to run the connection test through my account page but that seems to always run I to issues. I also restarted my router a few times. Still no Internet connection.How can I get in touch with you guys?
City fibre came and installed our fibre box this morning and left when 4 green lights came on - they tested and checked everything and said it was working fine. They connected the eero 6 and we downloaded the eero app. I've followed the instructions ...
My wifi defaults to channel 36 on which my devices struggle to connect. I have changed the channel to 42 & more recently 48 when I find the signal satisfactory but after a day or two the router changes back to channel 36. I have tried auto some time ...
Hello, My parents have a problem with their internet, router is flashing yellow, can you please check there service, its in my account details
When are Slade Green exchange likely to roll out Fibre to the Premises in Belmont Road, Erith.
I’ve moved from BT to TalkTalk on the full fibre option. When I was with BT I used an ASU’s Ax1100 router. Following the move to TalkTalk and some issues with firmware updates, I shifted to the Eero units that came from Talk Talk. I think they’re pre...
We had a fire by our Openreach pole on Friday (12/01) that damaged the equipment attached to it, so we do not have any wifi. I contacted TalkTalk the next day (13/01) to request an engineer to come and fix the problem. I told them all about the fire ...
Hi all, My connection randomly dropped ar 15:31 today and isn't back up. I've restarted everything and the PON light on my ONT box is flashing Green. I believe this means that everything is ok on the Openreach side of things and this is a service/acc...
Hi,I ordered Fibre 500 back in October and was entitled to a £75 gift card, but am having to chase due to not receiving this within the 90 days. I need to give my Order ID starting with an 'N' but looking back on all my emails, I never received this ...
Hi, Previously used an ASUS router to run a Blink Camera system on the Guest Network.Upgraded my contract and received the eero 6 with FF150. Everything is working fine apart from the Blink system that will not run on the Guest network. However it wo...
Hello, my internet was turning off every Sunday at midnight which caused much confusion (!) but I’ve found out that it’s to do with the homework time security settings - unfortunately when I log in to my account, the security page comes up with a tec...
I need an engineer to come round and fix it. The online chat is useless and I work all day so it's hard to phone up.