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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Line issue

I have reported via the online portal via network test a fault 3 times now.Each time the fault clears (assume done). Same issue with very very slow internet speeds so run another check only for it to tell me there is a fault and it is being dealt wit...

debbiec by Whizz Kid
  • 607 Views
  • 5 replies
  • 0 like

Dreadful connection for a week

Hi, my download seems fine. Firestick been struggling for ages.Download is full speed fibre 65 (about 52 meg for me)Upload on any site either fails or is kps or really low.I have 2 to link routers (can't disable bold for some reason) and the talktalk...

Stratoc by Whizz Kid
  • 1658 Views
  • 24 replies
  • 0 like

No access to PPTP

I am hoping you can provide some assistance with regards to my work VPN.I am not able to get access to PPTP on our router which is causing difficulty with my employer.When we first moved over to TalkTalk from another provider I was able to gain acces...

Bear952 by Chatterbox
  • 1062 Views
  • 12 replies
  • 0 like

Connection dropping out

I've been having this issue since Friday. My router drops out and can take 10 mins to re-connect. I ran a TT fault check this morning and got an email to book an engineer. When I click on the link and view the fault, the fault tracker is just a blank...

Customer service

Hi I have been trying to find out why my new fibre is not available. Been on phone for 3 hours yesterday and 3 again today, no luck just passed around departments. Cannot even get to cancel just ended with a silent call. Any ideas

New customer and no internet since 3rd March

I signed up for Fibre 150 and it was supposed to be installed and activated last Friday (3rd). The openreach engineer visted and installed the modem and the hub but couldn't get the internet to work - he tried going to the "main box" a couple of time...

No Internet Connection

During peak hours I sometimes get the message "No internet connection". Whenever I run a connection test I get a message saying there is a fault, shortly after I receive a text confirming the line has been tested. I've been through all the usual test...

chico99 by Team Player
  • 489 Views
  • 5 replies
  • 0 like

No Internet since Saturday

Hi, I'm at my wits end now with all of this. To start with this is my fault as I didn't pay my bill on time and was cut off on Saturday afternoon. Payment was made promptly via the telephone payment service and I then spoke to a member of the team wh...

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pammy109 by Conversation Starter
  • 578 Views
  • 4 replies
  • 1 like

No Internet since Saturday

Hi, I'm at my wits end now with all of this. To start with this is my fault as I didn't pay my bill on time and was cut off on Saturday afternoon. Payment was made promptly via the telephone payment service and I then spoke to a member of the team wh...

pammy109 by Conversation Starter
  • 982 Views
  • 11 replies
  • 0 like

Dead modem

My openreach g.fast modem seems to have lost power. Has been running fine all day then the lights have gone off. Tried using a different socket and still nothing. Any help on resolving this would be greatly appreciated

TR-069 router activity

Hi,Over the last few days there has been a lot of disconnections and reboots on my TalkTalk Internet, related to TR-069 activity, especially today. Up until today I've had very few disconnections. I haven't made any changes to my home set up or added...

Possible line reset

Hi, I had a few problems with my line and now my upload has been at 10mb for ages now and won't go back to 20mb which makes for very slow uploads (even though it's not that fast) but have noticed slower browsing as well because of this. Is it possibl...

MikeC78 by Conversation Starter
  • 267 Views
  • 1 replies
  • 0 like

SAGEMCOM FAST 5364 Wifi Issues

Hi,I have been experiencing problems with the stability of the Wifi connection on my SAGEMCOM FAST 5364 router. The connection either slows right down or fails completely at times. Wired internet access is always fine.I have read other posts mentioni...

rabuk by Popular Poster
  • 1073 Views
  • 9 replies
  • 0 like

I am not getting the minimum fibre 65 speed

Hi.My fibre 65 package has not been getting its guaranteed speed of 58 mbs for several months but the service status speed test says I am getting 55 mbs and it says I have a good connection. Prior to that I was getting speeds of up to 70 mbs and the ...

Topher by Participant
  • 1093 Views
  • 13 replies
  • 0 like

Upgraded to Full Fibre but not active

Hi there, We had full fibre (FF 500) upgrade installed Monday Afternoon (27/02/23). Everything seems to be fine on the ONT side (4 green lights when the router is plugged in), but the router (Eero Pro 6) gets no internet connection. When connected th...

DNS Server issues

Good AfternoonAm getting a little fed up with DNS errors, which seem to make no sense. 1) Openreach have checked the line so we can ruile that out.2)I have checked the log and it doesn't make sense Basically the errors are relating to websites that I...

Broadband drops out for about 10 seconds at a time

I am increasingly experiencing short (about 10 second) dropouts on my broadband. First noticed it with my Amazon Echo and now, as I have started using the TalkTalk TV 4K box, I am much more aware of the problem. Last night, watching terrestrial TV, 3...

Ethernet doesnt have a valid IP configuration.

Hi all,City Fibre installed their new cable from telephone post last Wednesday and left me with a modem apparently working with 4 green lights. Can connect to the eero gadget but no Internet available having run through the setup proccess. Have conne...

www.awin1.com refused to connect. Please help

HI, I am new to the community. I tried to find the solution but seems like it's the problem with the eero. I wanted to continue to ask on the same thread but also saw a comment to start as my own new topic.So, the problem is whenever I click through ...

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Lazaros by Chatterbox
  • 1069 Views
  • 7 replies
  • 0 like

Resolved! Erratic speed

Hi, Just after midnight on Friday morning, my connection went down briefly and ever since my connection has been very erratic. Normally I enjoy speeds of 150-160 Mbps, low single digit ms ping and jitter - generally a very robust g.fast connection ov...

ItiCIaGU by Team Player
  • 669 Views
  • 5 replies
  • 0 like

No Internet. 27 calls no resolution. Always disconnected.

No InternetWas on Fibre 66. Reconstructed Jan 6. Today no Internet. Was told service was downgraded to ADSL at 50% higher cost. No such consent. Told to upgrade to Fibre again to resolve. Still no Internet. Told will not be active until 6 March. Then...

1Cherry1 by Chat Champion
  • 1311 Views
  • 13 replies
  • 0 like

Fibre upgrade service problem

 I upgrade to fibre but the service light doesn't come on. Has anyone else had this issue? If you did what did you do to get it fixed? Any advise would be helpful as I have talked to talktalks technical team multiple times but they haven't been able ...

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Drew1990 by First Timer
  • 423 Views
  • 3 replies
  • 0 like

Resolved! Service Status Active Fault Timeline is blank

Hi Guys, My landline appears to be working but my internet connection has failed. I used the line test function to report the fault but the Service Status Active Fault Timeline is blank. Please can you investigate my broadband fault? Thanks,JackieP.S...

Router dead

As of today, my Fibre 65 router has an orange flashing light forever. There's no WiFi from it, and I can't get an ip address using a wired connection so can't access the admin console. TalkTalk have said that they've detected a fault and an engineer ...

DanielL1 by Popular Poster
  • 908 Views
  • 9 replies
  • 0 like