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Hi I am constantly being billed the incorrect amount. This has been going on since I first took the full fibre service after moving houses. I agreed a price, it was incorrectly billed the contract had to be renewed as a new contract as the price was ...
I pay £35 per month for fibre 65 , contract expires May 16th.Had an offer to renew my broadband (fibre65 )contract at a cheaper price expire on me , as I was on holiday . Went on talktalk today ,another offer was there not as good as expired offer ,b...
I can't find my account id number that should apparently start with N7 N8 OR S0 in order get TopCashBack to make the right claim.
Hello, 2 years ago, at my contract renewal, I encountered much difficulty, when I clicked the renew button all I got was a message saying unable to comply. It transpired the reason was said to be 'inactive orders on your account after much protracted...
Hi.I found out thru web chat that my account has been disconnected/cancelled then when I asked why my account got cancelled /disconnected I got bounced around between different departments and finally got disconnected from chat as they were closing. ...
I previously had a issue with my WiFi dropping out and connecting and went a week without WiFi customer service on the phone was no help so I came on this forum and I got sent a new router from the forum and this fixed the issue but due to the carry ...
Good Afternoon,I just received my latest TalkTalk bill, incorrectly charging for Supersafe Boost at £6.00 plus another charge for a 'reversal fee'. I did receive an email last month as I am coming to the end of my contract and the Supersafe Boost was...
Hi, I was promised a £75 voucher for joining you, and then £100 voucher compensation due to delays in my installation. Can you please tell me how I claim these? I have heard nothing about them. With there already being a delay I thought these would b...
I recently renewed my Fibre 65 contract and was advised that there was currently an offer for a free Amazon Echo Dot on new contracts.Having not received any further advice regarding this, is it possible for you to chase and arrange one to be shipped...
Hi all. I switched to fibre 900 a few weeks ago - was led to believe my fibre 65 package would be automatically cancelled. A couple of weeks passed and I noticed nothing had changed on my account, so I rang customer service to check and they informed...
I had it installed 9 Feb and not received anything in junk mail. Contacted gift cloud and that has got me no where and gone cold... Can you advise?
Replied to email to select 65 for another 2 years, contract summary ends 15th April 2024.No email notification to confirm new contract, no passwords or other verification requested on application.How can I know if on offer?
2021 I switched to full fibre as was told it was a better package and service.Talktalk sent their contractor (openreach) out and removed the copper wire and then had issues with the fibre.The contractors stated they would return but never did.I conta...
Today 17/04/2024 at 10.45 am your complaints dept Lisa contacted me regarding the above. Making an offer of revised compensation for the 28 down time from £ 15 to 4 monthly payments offer. Lisa said about £93 should be 128 ? However I did not underst...
When I open my online account I see TalkTalk have placed restrictions on my service due to unpaid bill. My account is always in credit. I have phoned them and been told there is no restriction on account and they refuse to remove it. Feel like I'm go...
I was promised a prepaid Mastercard when I didn’t leave talktalk - this hasn’t arrived. Is there an email to chase for this?
OK here is my thing.I was told at the start of the month that I needed to move into full time care on 15th April due to my illness, Mobility and Mental health issues.So It was all planned for me to be disconnected on the 9th, Low and behold an agent ...
Trying to make sense of the interaction I've just had trying to move my TalkTalk service to my new address, and wondering if anyone else has experienced the same thing.I went to notify them that I was moving home in a few weeks so they could arrange ...
Hi I vacated the property on the 15/03/2024. I haven't used your services since then so why do I need to pay?
How can I get my 25 pounds gift card after fiber upgrade?
Hi, I recently signed up to a talktalk 65 full fibre and TV package (£29 per month), in the days that followed my new talktalk router was delivered and an engineer visited and setup my internet, no problems. However I had not received my talktalk TV ...
Hi,I signed up to talktalk via topcashback and was offered £150 cashback for this. Unfortunately the reference I have (S0 number) has been rejected and they have asked for an N7 or N8 type number. Any idea where I might be able to find this number?
Since February 7th we have been asking to cancel our contract as we have switch to Virgin Media. I have spend a total of 25_HOURS on dealing with assistants by typing messages and actually talking to real people. TalkTalk keep saying that they cannot...
In the light of yet another price increase for a very average service, I would like to know how to calculate the early termination charges as I am going to look for an alternative provider. With respect, I seek a provider who at least 'tries' to just...
What the swear wording hell is going on ? My account was cancelled 8th of Feb termination date 8th March after notice . How come I have a full charge bill for this month and what looks like continuing service . What's going on ?