For queries about your TalkTalk broadband service.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Hey, Sorry but could someone please turn my Wi-Fi Optimisation off again? Thanks A lot,Jack
My router lights are all green, I've tried restarting it and resetting it, but none of my devices will connect to the internet. It says the connection is there but nothing will load. Not on computers, game consoles or phones... but with one weird exc...
I have two phonelines with BB on each, I normally use TT, but if TT line BB drops out, I use BT line BB.In the last week , I have had several instances of TT BB internet dropping out (while phone lines remain OK). After a while TT BB inet comes back....
Hi, have been having issues with our broadband the last few weeks - connection from my router drops (WiFi and ethernet), usually a couple of times a day, and then requires a restart to restore connection. Any ideas?Thanks in advance
Hello, Been having this problem for a couple of weeks and seems to be getting worse. Loading internet for a couple of minutes and then seems to reset. Happens to by wireless and wired connections. Router flashes orange when this happens (then goes wh...
Hi there, My Internet cuts out at 12 midnight like clockwork every Sunday evening. It’s usually out for at least an hour, then seems to work again. This is extremely inconvenient for me, I can see some blog posts on here that are similar, but clearly...
I'm having issue, where all players in the game are shaking every say, 10 seconds; I switched to my mobile data connection and this doesn't happen. Latency is fine, uninstalled and reinstalled game/GPU Drivers, Updated BIOS. Does anybody have any adv...
Hi I'm having to reboot my router about 3 times a week over the past couple of months and it seems to be getting progresivly worse having had to reboot again both yesterday and today. I've checked the WiFi and Ethernet connections before rebooting an...
Good Evening. I was supposed to be moving home next week so I started the process of moving my internet to my new home address. However, due to unseen circumstances our home purchase has been delayed. So I request the live chat to cancel my order of ...
My router keeps dropping in and out. I have run all the test and tried it in the main phone socket and and extension and have the same from both. I have changed the cables and the filter but it hasn't solved it. Has anyone any suggestions. I
Hi there tech IT geeky guys & gals! This is one of the most baffling queries you will ever encounter... I promise!!! So... two ethernet ports on an eero Pro 6 router? How the hell did I have my TV, NVIDIA SHIELD TV Box & Router connected via ethernet...
Hisince yesterday I can't connect to my account the message I am getting is the requested URL was rejected please consult administrator your support ID is 7997971830122938190. any help please. lyn.
For days now I have been having my router reset itself. All connections drop the light flashes orange on the router and I can see reconnects in the Router Log. I have restarted numerous and reset to factory settings but it still happens. When it drop...
I have several Chromecast and a nest mini which now no longer connect successfully to talk talk router. I've separated the 2.4 and 5g network names a while back but their not connecting now. Nest mini connects but no longer streams any music. If I co...
Hi all I recontracted last week ever somce my internet is disconnecting and running slow all the time. It was fine previously and i was getting 60+ mbps but now nothing like that and drop outs all the time.Is this supposed to happen after recontracti...
Hello I was dealing with someone in technical regarding my internet dropping out. I had to leave the chat (which was so helpful) so intrusive tests could be done. I was told after 20 minutes to navigate to community.talktalk.co.uk/chatnow and i could...
Hi, I've got an issue with my broadband line (I think it's been aggressively DLM'd as I had a fair few power cuts recently and I can see the noise margin on my line is up at 14.2dB, it looks like i'm being banded). The portal is recognising and issue...
Hi there. We've been with TalkTalk for a couple of years now and up until now, we've had no problems whatsoever. Around 1:30 AM yesterday, I got a notification on my phone that our Nest Indoor camera lost its connection. In the morning, I could see t...
Broadband has been disconnecting since the evening of the 25th. Talktalk have messaged me saying the Open Reach Engineers have been to fix it twice which is a pack of lies as the same fault continues. This is how Talktalk treat vulnerable customers.T...
Hi, I'm considering a TalkTalk contract and have decided to go for the Fibre500 plan that comes with an Eero. I've been prompted to consider an additional Eero for better coverage. Thing is, we've already got a BT Wifi extender that's worked well wit...
Anyone else's Internet just randomly die for 10-60 min at random times also it's currently down and went through every check its not on my end
My name is Yevhenii Maiorov. I am Ukrainian and came to Leeds with my family. On September 15, 2022, we settled in the house for a period of 1 year until September 15, 2023 at the address {Removed personal information}. Can you connect me to the inte...
I reported a fault with my internet on 16th September and it still hasn't been fixed. I think you have asked Openreach to visit but I haven't heard anything yet and I still don't have any internet
Hi - could someone check my broadband connection speed/stability from the TT end please? Since I got back from a long holiday, it's been quite a way off the subscribed speed, and quite unstable from the laptop end for downloading, having frequent mis...
Hi, my router is forever resetting itself. please could I request my firmwire is updated please? Many thanks, Dan