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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Frequent disconnects - getting worse

Just back from 2 weeks away and my broadband is suffering from very frequent disconnects (every 5 minutes or so). It's extremely hard to work using the connection. It started to degrade after OpenReach did some work on the telephone pole servicing my...

harrybarman by Conversation Starter
  • 7216 Views
  • 70 replies
  • 0 like

Guest networks

Hi, I've recently been using 2.4 ghz and 5 ghz guest networks on my Sagemcom Fast router. After a month or so of using them, I noticed I was having problems logging into 192.168.1.1. It was very slow, and yesterday none of my devices could connect to...

Possible poorly Sagecom 5364?

Good morning. Hope one of the team can assist. As title suggests, I think my Sagecom is either feeling its age or didn't like the latest firmware update to SG4K100174, as it has been out of sorts since mid June: Have been having recurring problems, m...

aolmum by Problem Solver
  • 2010 Views
  • 14 replies
  • 0 like

Disable Wi-Fi optimisation

HiPlease can you please disable Wi-Fi optimisation on my router as it it changing channels which conflict with my access point, thanks.

Disconnects and speed drops

Hi, for the last couple of weeks my line has been randomly dropping again, it seems to do this every couple of years. I've placed all the wires and filters with new ones today and it is still happening. It first fired up at pretty much full speed (78...

MikeC78 by Conversation Starter
  • 1939 Views
  • 19 replies
  • 0 like

Sporadic speed drops and unstable connection

I'm on Faster Fibre Broadband with a guaranteed minimum of 50mbps. I've almost never reached that speed but it's been steady at about 40 so I can live with that. However, for a while now I've been experiencing dips in speed and things are slowly gett...

Persistent line faults

Persistent line faults Since January 16th I have had 10 line faults. I have gone through the usual:-Plug in to openereach socket.Do a factory reset on router.Disconnect everything except for PC.Despite all of this I still get my TV saying 'no signal'...

Teric by Popular Poster
  • 3239 Views
  • 25 replies
  • 0 like

Slower Speeds

Over the past week or so my speeds have continued to become slower and has now stabilized at the slower speeds which is below the minimum guarantied speed can anything be done to reset my line to sync to my normal speeds. Thanks.

Constant Broadband Disconnection

Hello From Thursday 22 June, my broadband has been constantly disconnecting (for a few seconds to about 2 minutes) and reconnecting. Every hour of the day, there has been no less than 3 disconnections; the instances are sporadic - separated by second...

Colin_C by Conversation Starter
  • 700 Views
  • 4 replies
  • 0 like

Broadband connected but internet drops frequently

My broadband connection has been dropping frequently over the last few weeks and I have been lodging faults since getting through to anybody seems impossible.The responses are unclear. I e minute it says We're unable to identify a fault on your line ...

LuS1fer by Team Player
  • 6131 Views
  • 44 replies
  • 0 like

BB dropping out

I've recently had my service reinstated and have found that it regularly drops out.I did a line test at the weekend and a fault was identified so i booked an Openreach call.. The chap, who was great, changed the front panel and all of the tests looke...

g7mjv by Whizz Kid
  • 759 Views
  • 6 replies
  • 0 like

Router Rebooting evey 15mins.

Router is rebooting every 15mins. Tried unplugging and resetting. Made no difference. Will leave unplugged overnight to see if that helps. Hopefully may get some help on here. Have had a few messages today saying there is a fault between myself and t...

Broadband dropping frequently

My broadband connection has been dropping frequently over the last couple of days. I ran an online connection test, which looked to indicate there was a fault. But looking at the status today it's not obvious if there is a fault or not. Yesterday it ...

Dropping onternt

Hi, I have had Internet issues for over a month. I have had a BT engineer out and a talktalk engineer. Today the talktalk engineer came out and did some bits and my Internet then kept crashing for an hour constantly at 4pm. No person I call is helpfu...

TerriL by Popular Poster
  • 627 Views
  • 3 replies
  • 0 like

5ghz dropping and can't reconnect

Hi folks, I'm here as a last resort having gone through talktalk webchat 4 times over the last few months. I'd be grateful for any advice. As the title suggests, my 5ghz connection keeps dropping. When it drops I am unable to reconnect until a router...

Broadband is down

My broadband is down due to a fibre optic problem, and I am waiting for Openreach to come and fix it. But I need to connect my router to my mobile network because I have medical issues and I need internet for monitoring some healthy data every 2-3 ho...

Dropping internet connection

Hey folks im having some issues that have been on and off the past few weeks and ive had no luck with the chat or phone on resolving my issues , my internet drops connection at random sometimes it might be once a day and doesn't happen again for a fe...

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

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MickyB93 by Popular Poster
  • 2682 Views
  • 17 replies
  • 0 like

*CLOSED* Webpages Intermittently not loading

Hello. I am having problems with webpages not loading. Sometimes they will load but other times not. This happens on many different sites I visit including TalkTalk's own site (as shown below). Even TalkTalks own site!The problems started sometime be...

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Persistent Fibre 65 Sync Speed Drops

Since early February I have been having sync speed drops on my service. Since installation I have had no trouble, sync speed always 70+/19+ Mbps until recently.Your fault check reported a problem (REP 12557971). This problem continued until late Febr...

jettalk by Team Player
  • 1344 Views
  • 12 replies
  • 0 like

Frequent drops

Hello all, I have had great support here in the past with connectivity issues so thought I would ask about my current problem. For the past week or two, I have suffered quite frequent drops. Some are small enough that they are only noticeable when pl...

oibara by Participant
  • 2325 Views
  • 13 replies
  • 0 like