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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Slower Speeds

Over the past week or so my speeds have continued to become slower and has now stabilized at the slower speeds which is below the minimum guarantied speed can anything be done to reset my line to sync to my normal speeds. Thanks.

Constant Broadband Disconnection

Hello From Thursday 22 June, my broadband has been constantly disconnecting (for a few seconds to about 2 minutes) and reconnecting. Every hour of the day, there has been no less than 3 disconnections; the instances are sporadic - separated by second...

Colin_C by Conversation Starter
  • 4 replies
  • 0 like

Broadband connected but internet drops frequently

My broadband connection has been dropping frequently over the last few weeks and I have been lodging faults since getting through to anybody seems impossible.The responses are unclear. I e minute it says We're unable to identify a fault on your line ...

LuS1fer by Team Player
  • 44 replies
  • 0 like

BB dropping out

I've recently had my service reinstated and have found that it regularly drops out.I did a line test at the weekend and a fault was identified so i booked an Openreach call.. The chap, who was great, changed the front panel and all of the tests looke...

g7mjv by Whizz Kid
  • 6 replies
  • 0 like

Router Rebooting evey 15mins.

Router is rebooting every 15mins. Tried unplugging and resetting. Made no difference. Will leave unplugged overnight to see if that helps. Hopefully may get some help on here. Have had a few messages today saying there is a fault between myself and t...

Broadband dropping frequently

My broadband connection has been dropping frequently over the last couple of days. I ran an online connection test, which looked to indicate there was a fault. But looking at the status today it's not obvious if there is a fault or not. Yesterday it ...

Dropping onternt

Hi, I have had Internet issues for over a month. I have had a BT engineer out and a talktalk engineer. Today the talktalk engineer came out and did some bits and my Internet then kept crashing for an hour constantly at 4pm. No person I call is helpfu...

TerriL by Popular Poster
  • 3 replies
  • 0 like

5ghz dropping and can't reconnect

Hi folks, I'm here as a last resort having gone through talktalk webchat 4 times over the last few months. I'd be grateful for any advice. As the title suggests, my 5ghz connection keeps dropping. When it drops I am unable to reconnect until a router...

Broadband is down

My broadband is down due to a fibre optic problem, and I am waiting for Openreach to come and fix it. But I need to connect my router to my mobile network because I have medical issues and I need internet for monitoring some healthy data every 2-3 ho...

Dropping internet connection

Hey folks im having some issues that have been on and off the past few weeks and ive had no luck with the chat or phone on resolving my issues , my internet drops connection at random sometimes it might be once a day and doesn't happen again for a fe...

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

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MickyB93 by Popular Poster
  • 17 replies
  • 0 like

*CLOSED* Webpages Intermittently not loading

Hello. I am having problems with webpages not loading. Sometimes they will load but other times not. This happens on many different sites I visit including TalkTalk's own site (as shown below). Even TalkTalks own site!The problems started sometime be...


Persistent Fibre 65 Sync Speed Drops

Since early February I have been having sync speed drops on my service. Since installation I have had no trouble, sync speed always 70+/19+ Mbps until recently.Your fault check reported a problem (REP 12557971). This problem continued until late Febr...

jettalk by Team Player
  • 12 replies
  • 0 like

Frequent drops

Hello all, I have had great support here in the past with connectivity issues so thought I would ask about my current problem. For the past week or two, I have suffered quite frequent drops. Some are small enough that they are only noticeable when pl...

oibara by Participant
  • 13 replies
  • 0 like 150 dial up speeds

My connection dropped to Kbps in both upload and download. I have reported the fault on 15/03/2023 and there is one entry that says resolved and the other still in progress. I am not sure when the fault will be resolved or if I qualify for aut...

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Multiple drop-outs per day - every 5/10 minutes

HiFor a couple of days now I've been getting connection drop-outs... I had this same exact issue a couple of years ago and an engineer was sent out and the issue was the outside overhead cables from the telephone pole to my house.Are you able to test...

No Internet Connection

During peak hours I sometimes get the message "No internet connection". Whenever I run a connection test I get a message saying there is a fault, shortly after I receive a text confirming the line has been tested. I've been through all the usual test...

chico99 by Team Player
  • 5 replies
  • 0 like

5G WiFi unreliability last few weeks Feb-Mar '23

Can you advise when the last firmware upgrade was applied? I noticed now there are hidden guest networks which weren't there before which implies there has been one. Current version: SG4K100158 The reason I ask is because about 3 to 5 times a day the...

TR-069 router activity

Hi,Over the last few days there has been a lot of disconnections and reboots on my TalkTalk Internet, related to TR-069 activity, especially today. Up until today I've had very few disconnections. I haven't made any changes to my home set up or added...

SAGEMCOM FAST 5364 Wifi Issues

Hi,I have been experiencing problems with the stability of the Wifi connection on my SAGEMCOM FAST 5364 router. The connection either slows right down or fails completely at times. Wired internet access is always fine.I have read other posts mentioni...

rabuk by Popular Poster
  • 9 replies
  • 0 like

Broadband drops out for about 10 seconds at a time

I am increasingly experiencing short (about 10 second) dropouts on my broadband. First noticed it with my Amazon Echo and now, as I have started using the TalkTalk TV 4K box, I am much more aware of the problem. Last night, watching terrestrial TV, 3...

Resolved! Erratic speed

Hi, Just after midnight on Friday morning, my connection went down briefly and ever since my connection has been very erratic. Normally I enjoy speeds of 150-160 Mbps, low single digit ms ping and jitter - generally a very robust connection ov...

ItiCIaGU by Team Player
  • 5 replies
  • 0 like

Problem with Firewall (Whatsapp, VPN, UDP based)

Good morning, I seem to be facing the same issue as I already have last year ( where I am not able to use correctly some applications (which I s...

jon48 by Chatterbox
  • 7 replies
  • 0 like