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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
  • 3967 Views
  • 3 replies
  • 5 like

NETFLIX, ITVX and TalkTalk YouView boxes

For those wondering how to get Netflix and ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV and Netfix updated their apps and the software they use is no longer compatible wi...

fr8ys by Community Star
  • 28039 Views
  • 0 replies
  • 17 like

Tv hub

Has anyone got the new tv hub and are finding it not as good as the old youview box due to the lack of record function?

gordon7 by First Timer
  • 451 Views
  • 1 replies
  • 0 like

New Hub Box

You sent me a new tv hub box over a year ago. When I telephoned to advise that I was not happy with the replacement box. I was at the time advised that you would send me a voucher to redeem on Amazon for a usb stick? As the new box does not record. (...

Box not working properly

I am asking this for my elderly neighbour who has been with talktalk for years. She is 89 years old and wants to be able to speak to an advisor about her TV box not working right. She had the old box you can record on and it has stopped recording. Ho...

Recordable TV box

I have the TT Netgem N7950 recordable TV box.I use the recording facility frequently especially where the program that I want to watch is not available on catch up. Is there a setting that I can change that determines the start time for a recording? ...

formatting memory stick

Can anyone tell me how to format a 982GB memory stick for a TalkTalk 4K box?

theslug by First Timer
  • 445 Views
  • 1 replies
  • 0 like

Youview Problem

Apologies if this appears twice. New here and my initial attempt to post doesn't seem to have appeared. 372 box did a soft reset a few nights ago. Perhaps this was an update? Since then, I've had recording problems. I'm wondering if it's down to a wr...

Hedge23 by Chatterbox
  • 481 Views
  • 1 replies
  • 0 like

Broken video box

My talktalk video box has become faulty. How do i get another one? 

Archer3 by First Timer
  • 522 Views
  • 2 replies
  • 0 like

TalkTalk YouView box not recording and I can’t watch prerecordings

YouView Box not recording any channels and I cant watch pre recorded programmes. TalkTalk technical support useless. Had to keep looking up tech notes. Just said box broken. Spoke for 1.5 hours and told I need a new box that won’t record. This proble...

SusieQ3 by First Timer
  • 1835 Views
  • 8 replies
  • 0 like

getting a replacment talk talk box

When recording tv the playback is pixilated so that watching is impossible. Do I need a new talk talk box and how do i get one?watching live is perfect.

ianhef by First Timer
  • 667 Views
  • 2 replies
  • 0 like

TV box that records

Are there any Talk Talk TV boxes that will record whilst watching a different channel? My current YouView box is about to be unsupported for apps so I'll need to upgrade, however it looks as though the new boxes don't have recording features... not u...

Amy449 by Participant
  • 1195 Views
  • 3 replies
  • 0 like

TV hub box

In August this year I, foolishly, agreed a year contract with Talktalk. They sent me a new TVhub box, which I did not request, and charged me £9.95 for delivery of same. I discovered this new box does not allow for recording. I spent a lot of time on...

Bev1234 by First Timer
  • 560 Views
  • 1 replies
  • 0 like

How do I record TV if I have new TalkTalk Hub

I have had new Hub for 2 months its fine but still need to record programmes ,so I can use subtitles and FF through adverts , should have kept old TalkTalk box when upgrading if I had known , any suggestions for what other device I could use in tande...

Mart49 by First Timer
  • 655 Views
  • 1 replies
  • 0 like

Netgem box

I have been supplied wirh a netgem box and it is totally useless. The menus are clumsy and it is impossible to get it to record from a station that I am not already watchinch makes recording pointlrss.. If this is a common fault I may have to re-cons...

Timothy9 by Chatterbox
  • 1477 Views
  • 9 replies
  • 0 like

Tv

I've just been given a talk talk hub box. But U can't see where the record button is on my remote?

tv hub

You have sent me a new tv hub but it does not record or replay as the old one does. You have said this will cost £3 per month extra. I am sending this box back as I can't work it. Wil you make sure that this £3 p/m is not added to my future bills. Th...

Smart tv v hub

My tv is old but it still works. Now the old set top box no longer supports Netflix is there any point in getting a hub if I get a smart tv. If I kept the set top box would I be able to record on that. I take it the hub won’t do that.

Jancun24 by Team Player
  • 712 Views
  • 1 replies
  • 0 like

New TV Hub Box

We have been sent a new TalkTalk Hub box to replace an old box. The user is a 94 year old who enjoys simplicity such as being able to record programmes and seeing them again and again. The new box doesn't appear to have a recording facility or a hard...

IJammy by First Timer
  • 1840 Views
  • 9 replies
  • 1 like

TV HUB

I have just received my TV HUB - I still wish to record programmes as I do not want to play and watch the adverts but fast forward through them - also I record radio programmes particularly radio 4 but I cannot see that this is possible . Is it possi...

TV recording

Can I use a You View box instead of the 4k box which only records one channel and it uses a USB memory device?

Marion83 by First Timer
  • 819 Views
  • 3 replies
  • 0 like

Failed to record

Hi. My Huawei DN372T box isn't recording any programs. Its connected by ethernet cable which is working fine. Does anyone know of any problems going on.

Recording programmes

I have just installed my new TV Hub, as a replacement for my previous TalkTalk TV hub. With my previous hub I was able to record programmes by pressing the R button, and, via the Guide, I could set up future programmes to be recorded. How is this pos...

RoyD8 by Conversation Starter
  • 1214 Views
  • 3 replies
  • 0 like

TV Hub USB port

Hello. It appears the new TV Hub doesn't record, so what is the USB port for?