For queries about your TalkTalk broadband service.
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
HiCan I get the WiFi optimisation on my router turned off please? All our neighbours are bunched around the bottom few channels and I'd like to move us further up the band to get away from them, but every time I do, the auto optimisation moves the ch...
HelloForgive the intrusion, Talktalk recently sent me a new modem (I didnt request one), but checking the community I found this was part of a upgrade program them are doing, I didnt know what to do with it, and a few weeks later got a letter from Ta...
Despite only having a new one in December the power seems to have died to our Openreach modem meaning we have completely lost our broadband service again. Is there a way to connect without the Openreach modem until it can be fixed again?
HiI am now unable to connect any new devices to my wifi due to my password being lost. Router is a HG 533 and I discovered my daughter had thrown away the removable tab and peeled off the label on the router itself. How do I find or reset password, a...
I am having difficulties with devices connecting to LAN (both wireless and wired). It was working for a longer time (over a year since the routed was replaced due to fw problems) and on 09.02.2022 it stopped working properly (the DHCP server). I need...
I've come back here as a last resort really.Since I upgraded from fibre 150 to fibre 250 on 1st February, the speeds have been nowhere near the guaranteed minimum. Monday, an engineer visited and 10 minutes before he arrived, the speed shot up to bet...
I've received emails and a letter with the heading given above.I am not on fibre broadband It says " To make sure you get the best service possible we're working on upgrading you to Fibre broadband, providing faster W-Fi speeds at no extra cost. You ...
My WiFI hasn't worked for almost a week now and my router only flashes amber. This happened after TalkTalk sent me a faulty adapter which blew out my wall socket. (I know it was the adapter as I've had an electrician round who said my socket and elec...
Will talk talk reduce the price of a deal if I don't want the landline part?
Hi my current set up is TT Wi Fi extender and a TL extenderThe TT one is for my son's TV box but he now uses his X box and TV to stream films etc and has the X box wired to the extender.My room has the TL extender wired to the CCTV I would like an ex...
I finally had broadband fitted yesterday after moving house + waiting nearly 2 month. I am still unable to use wi-fi. What needs to be done. The engineers who fitted it, done just that fitted it and disappeared never hung about to see if it was worki...
Hello, could you please disable wifi optimization as my selected channels on both bands are being automatically changed after I change manually.
I rang customer support on monday 31st jan 2022 and was told this would be fixed by 1pm. I later did a connection test and it was still down and recieved a text saying an engineer would come in 2-3 days. No engineer came and we still don't have an in...
Hi there, I'm having issues with my router switching channels automatically. I believe this is due to 'Wifi optimisation' - when its's on Channel 11 everything is great but it seems determined to switch me to channel 1 at which point I get issues! Co...
Hello, I moved to my new address from 01/21/2022, but unfortunately the internet service is very weak, and since I was unable to open some applications, please advise.
I moved to a new flat, the broadband was supposed to be enabled yesterday (28/01). There was a phone engineer here who checked the phone line and said it is fine. The light on the router is white. However, after joining the network I'm prompted to si...
Hi We had an engineer visit yesterday and one of the things carried out was a factory reset of our hub. Since then, it looks like WiFi Optimisation is turned on again as the hub is not sticking to the channels I set. Can Support please turn WiFi Opti...
I have fibre 35 and I am only getting 22mb/s to router and a maximum of 16mb/s to devices. This is causing major buffering on Netflix/Disney+ and phone connection to wifi drops constantly and has been going on for months. I have tried 4 times going t...
Hi, I hope someone can help. Our internet was upgraded to fibre a couple of weeks ago, which was no issue at all. The issue is that the actual service provided doesn’t seem to have improved.. the internet is lagging and freezing as much as it was wit...
HiCan I get the WiFi optimisation on my router turned off please? All our neighbours are bunched around the bottom few channels and I'd like to move us further up the band to get away from them, but every time I do, the auto optimisation moves the ch...
I recently raised https://community.talktalk.co.uk/t5/Broadband/IKEv2-split-tunnel-authentication-issues/m-p/2851957, Debbie kindly issued us with a new router and asked for me to retest once the router had arrived. I have set this up however there h...
We have 3 laptops, 3 phones, 1 smart watch, 12 Amazon Echo Dots, 3 Amazon Fire sticks, a printer, a smart TV and a smart meter display all configured to use Wif, plus a smart home controller, TalkTalk Youview box, a desktop computer and a ComTrend Po...
We have a Toshiba Satellite C850 which has a Wi-Fi communication issueWhen connected to our home Wi-Fi, the laptop freezes every 2 to 3 minutes due to ‘system interrupts’ using +50 % of CPU. This happens even if there is no internet activity (i.e. th...
I have Sky Q and a TT Sagecom hub. The Q constantly drops connection to the router. On Sunday I had to reconnect 5 times. It is a daily issue for the last few weeks but ther ae no faults on TT and I get between 30 and 50 mbps on speedtests. Is there ...
Good evening TalkTalk, I can't at all connect to my company's VPN network at all from using my talktalk broadband, I am on Fibre 65 and yesterday it was working fine, today I have had to use my mobile phone hotspot to connect to my company's VPN, can...