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had email from talktalk saying 'sorry to see you go' and saying contract was being ended but I HAVE NOT MADE ANY REQUEST TO END IT AND DO NOT WANT IT TO BE ENDED. i AM OUT OF THE COUNTRY AND CANNOT PHONE TALKTALK AND LIVE CDHAT DOES NOT SEEM TO BE WO...
To whom this may concern,I am writing to inform you of a significant circumstance and bad experience with getting into contact with TalkTalk customer services. I am disappointed with the service this company has to offer. Firstly, I would like to sta...
Hi Arne, Yesterday I started to get some strange emails from TalkTalk. The first "Keith We've made the changes that you asked for" - I hadn't asked for anything, but in the body it mentioned the April price rises, but my contract is a fixed price one...
Over charging my bills - According to my contract the monthly charge should be £32Please refer to the e-mail sent to me on Mon, 15 Jan at 15:22
I have a set rate for 2 years yet I have been charged £1.77 more this month with no obvious reason. Why?
When I renewed my contract last October, I was promised that my oayment would NOT increase for 2 years. I would like to know why you have reneged on this ?
Good afternoon, I left talk talk in October 2022. I had been with talk talk 10 years and never once missed a payment then on leaving I was advised by phone when I asked I could cancel direct debit as I had paid the account up to date. Weeks later I r...
Hi, my Fibre 150 contract comes to an end on 24/4. I understand that if i renew today, the new contract applies from today/tomorrow (i.e. straightaway). When speaking to advisor, I questioned what would happen to my existing contract. I've already pa...
Hi, I renewed my contract in February 2024, as part of the offer to renew I was offered a voucher for supermarkets/debit card which would be sent to me via email after 45 days and then I would have to claim it. I haven't received anything via email a...
Hi,I rented my house when I moved abroad. A tenant was living there and was using TalkTalk as ISP.When they left, in September 2023, they told me they closed their TalkTalk account. To date, TalkTalk is still sending to my house address the invoices ...
Have received an email advising of offers available to extend contract for another 24 months, 'option available for you is to move onto a new, matching Fibre 35 contract for £26.00 per month for another 24 months, with this plan, you can enjoy averag...
Hi, In the last two years we've moved property twice and we were expecting our broadband contract to end in January this year, but it seems the act of moving has reset our contract even though we're on a lower speed internet with no change to the pac...
My contract for my talk talk account ends first week in may, yet when go on customer offers / update just shows We’re sorry, there are no new offers to show you right now. I am sure thats what did last time renew contract and only form of communicati...
When are the opening hours to talk to customer service on the phone?
Afternoon all,My contract comes to an end 27May, I have had a conversation with the loyality team concerning leaving, but didn't get an actual answer to a question, If I cancel my contract, when would I not be charged an early termination fee?Thanks ...
Changed my tariff with IsMyBillFair on 18/1/2024. TalkTalk still haven't contacted me. Any one know how to escalate ? Thanks
Hi, could I please get confirmation of what is happening with my broadband account(s) - I was unable to get any clear answers from the online chat.I recently attempted to upgrade to Fibre 900 which was shown on the "my offers and upgrades" page. Howe...
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/social-tariffsWhy is TalkTalk NOT on the list ?
You have charged me 75 for a person to come out - no this was on you, it was your fault. Refund immediately
I am in contact on fibre 35 until 02/25ww have finally got the opportunity to have 900 mbps from another provider what is it going to cost me to get out of my contract!thanks
I renewed my fibre 65 package yesterday under a 24 month contract by speaking to the support team through chat.I was told the price given would be fixed under April 2025. The contract PDF I downloaded states "Please note there is a CPI rate of inflat...
Hi,I currently have Talk Talk broadband and phone at my main property. I have another property that currently has full fibre Sky broadband and phone, this contract will be ending soon.I would like to change to Talk Talk but was wondering if it's poss...
My bill is supposed to increase from each April but I noticed an increase of £5 from March 2024. Can you review my bill accordingly?
Hi, My Fibre 67 Broadband ends on May 9th so on my account was the offer to recontract Fibre 67 From April for 24 months. So I went through the process of recontract Fibre 67 and the information came up that I would get 35 to 39 mbs and a Guaranteed ...
My account is up for renewal can you give me a better price please