My bill
Why is my first bill £35 instead of £28 and whys it due 12 days after the Internet was first installed which was the 17th April
Forum Posts
TRYING TO REMOVE SUPERSAFE FROM ACCOUNT
I've tried twice to removed this add-on from my account and recived confirmation emails it was removed, but when i get my bill its still charging me for this feature i dont use. Can anyone help me remove this add-on thanks!
Talk talk put late payment on credit file after I left
Good afternoon, I left talk talk in October 2022. I had been with talk talk 10 years and never once missed a payment then on leaving I was advised by phone when I asked I could cancel direct debit as I had paid the account up to date. Weeks later I r...
Billing date adjustment
Hi, my activation date was 27th of march on theory but it took ages to solve the connection problem and this morning an engineer fixed the issue. So, I got my internet more than 3 weeks after the promised date. I am asking for a compensation and an a...
Resolved! Blank pages
Hello,When I log into my account, all I see is blank pages?Is there a problem at Talktalk? regards,Neil.
Changed direct debit and got email payment didn't go through
Changed direct debit and got email payment didn't go through. Also I will be charged extra £12.50 admin fee for my next bill. How is that my fault? I paid with new card as soon as I got the email. Any way to waive the admin fee?
Bin blocking
I have a credit card set up to make payments for my service but in the last six months this has stopped working. The bank tells me that the problem is with Talk Talk but Talk Talk tell me it is due to the bank Bin Blocking. Has anybody had a similar ...
HOW DO I GET A REFUND
I HAVE LEFT AND CHANGED PROVIDERS HOW AND WHEN WILL I GET MY REFUND
Received letter from Moorcroft Debt Recovery Ltd
On February 19th 2024 received letter from Talk Talk saying I had overdue balance of £15. Due to being away I did not manage to query this with TalkTalk until 27th March 2024. When I clarified via an online chat with 'Kim' that there was no outstandi...
Billing due date
Just really 2 quick questions about billing date, how long after bill date will talk talk suspend internet and do I get an email reminder if isn't paid my due date
Engineer Charge
I am disputing an engineer charge and require an email address to which I can log my complaint.
No giftcard received
I signed back up on the basis I would receive a £100 gift card 45 days after the start of my contract. I have not received anything and the date has passed now.
Cancelled Service
Hi, I cancelled my service with TalkTalk on the 6th of March with the last payment being on the 27th of March, with the "Final bill" or so I thought. Today I've received another bill for an entire month starting the 28th of March to the 27th of April...
Billing error
I have been charged £75 for a service call out earlier in the March. When the service engineer called to fix the problem he said I would not be charged because it was a service fault. It states this also on my account but they still got the money fro...
Unable to View my Bill online - it says Oops! Try and reload but still the same response!
Unable to View my Bill online - it says Oops! Try and reload but still the same response!So how do I view my latest bill if this error keeps reoccuring?
I am being wrongly charged for an engineering visit.
I'm currently experiencing an issue with my bill. My connection has been very slow since the beginning of January for a few weeks, with an internet speed of 0.5 or under, making it nearly impossible to connect before completing stopped working. After...
Contract came to an end in February but still being billed
My contract ended on the 29th February. I haven't agreed to a new contract, but I have been debited money again this month and so I checked my account and it is saying I am in a new contract until April 2024. I haven't agreed to this as I am with a n...
Charges for call boosts
I have been charged for months for uk call boost when I have removed this online month after month and also called to remove but I have been charged and not received a refund for all the months paid when I have never had this on the beginning of my c...
Being charged for phone calls we have not made!!!!!!!
On my Feb bill, I noticed calls we had not made, only myself and husband live here, and I never use the landline I use my mobile. I asked about this because I got hacked end of Feb and was worried scammers had got into my talk talk account. The calls...
Latest bill
I recently left, but have been billed this month. I paid a month in advance so need my last payment back.
Billing for new Fibre 900 Data Only contract
Hi,Yesterday I got a call from Talktalk's loyalty team as I was cancelling my current contract for a different one with a different provider, and Talktalk offered me a new discounted Fibre 900 Data Only contract which I've accepted, on the condition ...
Our bill
We renewed, as long time customers, in January. We spoke at length at getting the right package and was quoted £30 a month. Our bill is still showing £35 a month and we were told to call back in Feb, as it couldn't be changed. The emphasis was on us,...
VAT receipt bill
I am looking for my monthly bill to show the VAT amount, and TalkTalk's VAT registration number, as I need a VAT receipt for my work. I've previously been on a live chat on 3rd January and was assured that this would happen for my future monthly bill...
Resolved! Price Increase not matching CPI
eceived an email stating my bill is going up by 3.7% and that means £2.08 for my package. This increase does not include any boosts or any discounts. If we use the full price of my bill including boosts then 3.7% is £2.10 for my package. But the emai...
Bill increase
Why, when the letter about my increased charge says that the increase will be 3.7%, is the figure quoted as £2.76 per month when 3.7% of what I'm paying works out at £1.335 per month?