I had been a customer with TalkTalk for over 18 months and generally happy with the broadband service, but my experience with service cancellation was highly unsatisfactory. My Fibre 65 contract ended on 10th February and continued on a rolling basis...
I’m confused about this - I was sent a TalkTalk router when I joined TalkTalk several years ago. I used it for a while, then bought myself a new router but kept the other one as a spare. I recently changed to a new provider but TalkTalk keep asking m...
Hi, I've cancelled my TT service as I've moved home on 3rd April. I was told my service had to be cancelled on 21st April at the earliest and I was charged an early termination fee which was paid this month. Now I've received a bill at £0 and when I'...
Hey,I have cancelled my TalkTalk service about 2 weeks ago.Today I ordered broadband from a different provider.Immediately after I got an email saying I decided to stay with TalkTalk.What’s that all about?
Hi I hope someone can help me . My telephone line with Talktalk has been cancelled as requested from 21.4.23 . I gave 30 days notice and sent back the modem in the bag they sent me . I cancelled my direct debit with my bank . The problem is that I ke...
HiIm in the last month of my contract (ends 28th May) , does that mean i can leave with no cancellation fees as i believe we pay a month in advance?. Thanks
I have decided to go to BT as they offer a social broadband package that talktalk does not. However I have just received an email from talktalk stating that I will be in breach of contract if I leave and the fee will be £216.According to my account i...
Hi, I was a UFO customer and was advised that UFO was finishing on 29th May and I needed to move to another supplier to stay on the City Fibre network. I had the new internet provider install on 14th April and had it confirmed with TalkTalk that my s...
Hi GuysI cancelled my contract with you in March 2023, after over 10 years. Your service was simply not competitive with Zen over City Fibre, who are now providing me with over 900Mbps up and down for £40 a month fixed for 2 years, without any in con...
Hello everyone,I recently placed an order for TalkTalk Fibre 500 Data Only (FTTP-OR) on 2023-03-27. However, I had to change my mind due to unaffordable termination fees and contacted TalkTalk's online service for cancellation. They suggested that I ...
hello, i switched to vodafone a month ago and i was under the impression that simply switching would have notified talktalk and ended my service with them, but i'm still being charged and it says i have an upcoming payment in may as well
So I cancelled my install after I took a day off work and the engineers never showed up on April the 4th, and nobody got in touch with me to let me know what was happening. The lady I talked to on the phone eventually said it was cancelled and she wo...
I moved to a new provider on 10/03/23.TalkTalk were informed of this by the new provider. I received an email from TalkTalk confirming the move on 03/02/23. My contract with TalkTalk ended on 12/03/23. I was informed in a further email from TalkTalk ...
Left talk talk end jan and switched to new supplier. Talk talk still billing me! Contacted them last month and they refunded the money they had taken but now received an email with monthly bill! Been on live chat AGAIN they are so unhelpful . help!
Hi, I cancelled my account via telephone on the 21st February. I was promised that that this would all go through in 30 days time. On March 21st my service did indeed stop and my account shows that I am disconnected. All good so far. However my accou...
Hi, I was put into a contract with TalkTalk when I thought I was just getting more information about Fibre 900. I have called, talked to webchat multiple times, to cancel this order for Fibre 900, cancel the contract and close the entire account. I h...
I have had an internet problem since at least the summer holidays last year. It disappear as regular problem. Already been replaced router, cable, something outside the house and the problem returns. I have been a TT customer for many years and I thi...
Because of issues I had with another TT account (which ended up with the CEOs office) I am attempting to cancel my old account. I knew it would be like wading through treacle with this Company. On the 8th March I gave my 30 day notice cancellation in...
As my question title asks how close to the end of your contract are you allowed to switch to a new contract penalty free? So if I have 500mb/s Fibre with my contract ending on the 10th July 2023 and want to switch to a new contract with 900mb/s. How ...
I have switched from TT as they didn’t want to give me a better deal as the better ones were “only for new customers”. So I switched on 30th of October to another provider but few days later I was billed for the next month which initially I thought i...
I have a problem cancel contract with TalkTalk. I contacted TT in January to cancel my service. I didn't want to renew my contract, which was until 4th March. I don't need a phone line any more as well. The gut who I talked to in January told me that...
Hello I've been with talk talk for 18 months, had no issue with the service but now I'm moving out of the house I've sold, and will be living with family for a few months, so would then return to talk talk for the service, my contract ended a few wee...
hihimy voip provider put in a porting request for my phone number to you on 09/02/2023 - i.e. a cancellation notification - which would mean that with my 30 days notice i should have been billed up to 11/03/2023. however my latest bill has billed me ...
I am due to switch to Virgin media and stupidly didn't give myself very much crossover between starting virgin and ending TalkTalk and what do you know, I don't have the right box for Virgin despite them saying I was ready for quick start. I need to ...
As I've been looking into upgrading our connection to fttp, of which TalkTalk can't offer me even though I can get it from other companies (BT,Sky, Plusnet...... ect), I've only just noticed I'm not on the deal a signed up to just over a year ago. Ye...