HI we're sorry but we've not been able to take the Direct Debit for your latest bill. We’re investigating this as a matter of urgency and will update you as soon as we can. Please ignore any message from us regarding a fee, you will not be charged an...
Hi, I wonder if you can help. I recently tried going through the upgrade process to upgrade to fibre 500. I selected the install date for June 2nd, but nothing happened. No confirmation email and no engineer showed up. I've done it again, but the ins...
Hi, I've cancelled my TT service as I've moved home on 3rd April. I was told my service had to be cancelled on 21st April at the earliest and I was charged an early termination fee which was paid this month. Now I've received a bill at £0 and when I'...
Is it me, or is the The 'help' article at https://community.talktalk.co.uk/t5/Articles/View-and-print-your-bills/ta-p/2204688/ out of date ? Hope This Helps - I suggest it should be CHANGED to: SAVE AND PRINT YOUR BILLS1. use the drop down menu right...
Hi, I just came to talktalk from Sky. My broadband go live date was last Friday, 19th, and I do have broadband, however my online account appears to be stuck, half activated (according to online chat agents yesterday) I have not received my Netflix a...
Hi As above The engineer re-did a couple of connections to the master socket he thought were not good outside and that fixed the problem. Why was I charged this fault is beyond my control on BTs side of the master socket connection. Nothing to do wit...
Hey there, Lately I moved to new home and asked TalkTalk to setup new fibre there and close my old account, I got my new home connected and paying bills now but I still getting bills for my old home connection even though I was told you I can canecel...
Requested calling boost be removed no less than 4 times over the last 6 weeks via live chat. Each time received assurance boost would be removed and I would be refunded £16. Yet 6 weeks later, 4 lots of assurance and one auto email on 3 April stating...
HiI hope someone can help. I've been going round in circles for weeks. Currently when I try to register for 'my account' it always ends up with a Technical Error splash. This is the same on mobile, on chrome, on Edge, on Mozilla, on Edge and on an in...
HiIm in the last month of my contract (ends 28th May) , does that mean i can leave with no cancellation fees as i believe we pay a month in advance?. Thanks
Hi, I'm trying to change my telephone boosts but keep receiving the following error: We are currently experiencing technical issues with My Account.We are working hard to fix the problem and the service will be available again soon. It's not been wor...
HiI've received a letter from TalkTalk with above message.I've checked my e-mails and the last bill I received was on 17/02/2023Mobile bill is coming through OK. The letter suggests contacting my email provider. The provider is TalkTalk and the e-mai...
I reported my internet down on Fri 17th Mar 2023It was back up on Sat 25th Mar 2023 when an engineer visited with a replacement router.This means it was down for 8 days and I am entitled to 6 days of compensation.When/how will this be paid?
Hi, My broadband contract has ended so I signed into my account to upgrade. There were upgrade options available initially, but each time I re-visited the page, an item was removed from the list and now there is no way for me to upgrade my package. I...
Hi I have been trying to log into my account but the page just keeps refreshing all the time. I have tried everything I know but nothing works this as gone on for months. I am now using a Mac which is the same.RegardsBrian
For last three days I can't login to my account. Message keeps coming up: 'Sorry due to technical issues we can’t log you in right now. Please try again later.' Please help. BridgetKTY
I have been locked out of My Account due to suspicious attempts (my fault). The Magic Link sent to me to regain access also came up with the too many attempts suspicious behavior message and to contact the administrator. Could you please reset my acc...
I recently came to the end of my contract (Fibre 65 plus TV) & decided to renew. When I renewed, I thought that I was starting a new Fibre 65 contract only, I overlooked the fact that it included Talk Talk TV as well. Can I have Talk Talk TV removed ...
Hello there,Last Friday I took out a contract for a TalkTalk Fibre 900 plan as a new customer. I would like to sign-up for 'My Account' but I do not currently have my account number. I've read various articles on this community saying I should've rec...
I’ve received an email today from consumer.talktalk.co.uk “an update on your broadband contract" My fibre 150 contract is up for renewal in May and the email sets out my options. Option 1 - don’t do anything, roll over into ‘out of contract’ but cont...
I received an email from TT about my PIPEX Mail Plus bill. Trying to log in to My Account to check it, I receive the response "Sorry due to technical issues we can’t log you in right now. Please try again later."Does anyone know if this is an ongoing...
I am on an old legacy package (rolling monthly contract from old Pipex days) using SMPF i.e. I pay BT for my line rental and TalkTalk for my broadband. I decided to upgrade to Fibre65 (FTTC) as it seems these days ADSL/FTTC packages come with line re...
So I cancelled my install after I took a day off work and the engineers never showed up on April the 4th, and nobody got in touch with me to let me know what was happening. The lady I talked to on the phone eventually said it was cancelled and she wo...
Hi.I got connected in June 2022. As part of the deal I was promised some cashback , at or around £180. Recently being notified about my bill increase prompted me to check and I havent been able to find an email or anything relating to it being sent. ...
I placed an order for Full Fibre 900 via TopCashBack as they had a £125 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order numb...
Hi, i need my order number for my broadband order so i can claim my gift card any help would be appreciated