I’ve received an email today from consumer.talktalk.co.uk “an update on your broadband contract" My fibre 150 contract is up for renewal in May and the email sets out my options. Option 1 - don’t do anything, roll over into ‘out of contract’ but cont...
I received an email from TT about my PIPEX Mail Plus bill. Trying to log in to My Account to check it, I receive the response "Sorry due to technical issues we can’t log you in right now. Please try again later."Does anyone know if this is an ongoing...
I am on an old legacy package (rolling monthly contract from old Pipex days) using SMPF i.e. I pay BT for my line rental and TalkTalk for my broadband. I decided to upgrade to Fibre65 (FTTC) as it seems these days ADSL/FTTC packages come with line re...
So I cancelled my install after I took a day off work and the engineers never showed up on April the 4th, and nobody got in touch with me to let me know what was happening. The lady I talked to on the phone eventually said it was cancelled and she wo...
Hi.I got connected in June 2022. As part of the deal I was promised some cashback , at or around £180. Recently being notified about my bill increase prompted me to check and I havent been able to find an email or anything relating to it being sent. ...
I placed an order for Full Fibre 900 via TopCashBack as they had a £125 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order numb...
Hi, i need my order number for my broadband order so i can claim my gift card any help would be appreciated
I received a similar Talk Talk letter dated 25 the March 2023 signed by Naobile Mngadi of the TalkTalk team. I phoned TT Customer Service to find out what this was all about. I was advised that the TT domain was no longer supported and the agent coul...
Hi, I cannot seem to log into My Account. Each time I attempt to log in it constantly reloads and refreshes over and over. I have tried multiple browsers and devices as well as clearing my cookies and cache. Please can I have some advice on this? Tha...
Hi ,my latest bill is £72.20 which seems to me extremely high , I have tried to log into my account but have now been blocked for multiple attempts, I would like to talk to someone about reduced my bill or how to close my account as I am sure I can g...
Hi, I was put into a contract with TalkTalk when I thought I was just getting more information about Fibre 900. I have called, talked to webchat multiple times, to cancel this order for Fibre 900, cancel the contract and close the entire account. I h...
Hi i want to know if its possible to keep my netflix and fibre contract but cancel the tv packageI pay £5 a month for the standard tv package that we do not use as we have a firestick that does everything we need The talktalk boxes have always been s...
My elderly relation said he couldnt find Talk Talk Chat any where. I said I would find it for him but I failed. Where on earth is it??
I rang TalkTalk on 03451720088 on 23/2/23 and cancelled the TV Package of my account. I was told the new price would be £31-95 for 18 months, this was confirmed by email that day.I also requested a bag to return the box which did not arrive.On 10/3/2...
I have a letter telling me my billing emails look like they are not getting through to my email, and if this happens again youll switch to paper billing and change me for the privilage £2.75 per month.Heres a heads up - the email you send goes to a t...
Received a stuffy letter from TT today to say that they are going to start charging me £2.75 per month unless I "fix my email". Well, I have an inbox full of emails from TalkTalk (and every other service I use) which say otherwise. I also get the bil...
Because of issues I had with another TT account (which ended up with the CEOs office) I am attempting to cancel my old account. I knew it would be like wading through treacle with this Company. On the 8th March I gave my 30 day notice cancellation in...
As my question title asks how close to the end of your contract are you allowed to switch to a new contract penalty free? So if I have 500mb/s Fibre with my contract ending on the 10th July 2023 and want to switch to a new contract with 900mb/s. How ...
Hi,Can you help me when I log into my account on my iMac using Safari version 16.3 I get a blank screen see screen shote below. Can you tell me how to remedy thisRegardsjstypeview of dashboard
Hi. Please could someone clarify ,. If you want to change the account holder of the Talk Talk account and account details ( banking etc). Is that it to be emailed to Talk Talk ( as their website says) or should it be posted ( as a talk talk adviser s...
Hi Arne(?) hoping you can advise?talk talk emailed me to say they would take £50 from my next payment as I “hadn’t returned equipment” post an upgrade to faster full fibre in February. Fact is I HAVE, and have proof of postage. To add insult to injur...
I have switched from TT as they didn’t want to give me a better deal as the better ones were “only for new customers”. So I switched on 30th of October to another provider but few days later I was billed for the next month which initially I thought i...
I'm just checking my account and noticed there are two phone numbers on my account: My actual number with the Fibre 150 plan that I'm on, and a number beginning with 'FTTP' that when selected changes the displayed plan to Fibre 65. Just wondering wha...
Hello I've been with talk talk for 18 months, had no issue with the service but now I'm moving out of the house I've sold, and will be living with family for a few months, so would then return to talk talk for the service, my contract ended a few wee...
hihimy voip provider put in a porting request for my phone number to you on 09/02/2023 - i.e. a cancellation notification - which would mean that with my 30 days notice i should have been billed up to 11/03/2023. however my latest bill has billed me ...