From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
After starting the process of moving to another provider I agreed to stay with TT. Speaking to an agent on the phone, part of the offer I accepted was a £80 voucher. Contract emails came through but nothing regarding the voucher.I understand there is...
Hello, I have never wanted to cancel my subscription, all of a sudden you are sending me an email that I have to pay an amount because I cancelled my subscription. I previous also sent an email, that I am not canceling my subscription.
My contract ends on 24th January 2025. Am I correct in thinking there will not be any Early Termination charges if I now transfer to a different ISP as there are less than 30 days before the end of the contract?
Hi Lads and Lassies, Two days ago I received an email from you lovely chaps offering me a pretty good deal to renew my contract for another 24 months. My contract was due to expire in January I phoned the number on the email and the lovely lady on th...
I have been billed for a full month of payment even though, when I cancelled and got the confirmation of cancellation, it said I owed nothing. I'm also still due to be billed AGAIN at the end of December Been threatened with collections and a bad cre...
Hello,I hope you are doing well. I was contacted on Trustpilot to reach out to you on here regarding an issue with my broadband service.I recently switched my broadband to Zzoomm Broadband using the new one-switch service. I was experiencing poor sig...
Do I have to pay an early exit fee if I switch from TalkTalk one day before my contract end date? The only confirmation I received about early exit fee was the date TalkTalk received notification of switch request (2nd of December) instead of using t...
Can I get a reduction on my broadband bill with talktalk if I am claiming enhanced mobility pip? I see BT offer something. Regards Sam
Hi,Out of contract shortly on fibre 150, we've recently received a letter detailing the options and information around price rises We can stay out of contract and pay the cpi % increase each year, or a new contract and the fixed £3. I always thought ...
I sold flat 24th May 2024.Was mix up. Landline and broadband services were disconnected as switching provider and keeping landline. Instead of full disconnection. 6 months later I still have talktalk account. I can't get provider to take over disconn...
I switched broadband provider from talktalk to Vodafone. (As I had unresolved broadband issues with talk talk and nothing was working) I initially told talktalk I wanted to give notice, but they said to just sign with another provider and they (new p...
Hi, why is my November bill £33.35 for Fibre 65? It should be £24 as per my contract. I can't see any reason for the increase in my dashboard.
Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...
Hello…my contract is about to end. Can you please tell me what date I am paid up to and on what date can I switch.
Hello, After a couple of months of interference on the phone line and internet connection dropping off sporadically for a couple of hours at a time and 1 visit from a TalkTalk engineer and 2 visits from Openreach engineers failing to sort it out, I d...
This is one for the TalkTalk staff when they return on Monday. On Friday 8th November I agreed an upgrade to my current contract via the loyalty team. I was offered a 'Promotional deal' with a discount being applied to the standard rate for my new se...
Hi there I'm writing on behalf of my parents (long term TT customers, their account details are in my private notes) They came to the end of their previous contract at the end of September, and received a call from the loyalty team on September 26 20...
I used to be a TalkTalk customer then I switched to Shell Broadband when my contract was up. A few months later Shell Broadband exited the home broadband market and all their customers were transferred to TalkTalk. I am unable to log in to my new Tal...
I was meant to get a phone call yesterday 13th October and no one called me
On Sunday I renewed my Talktalk contract and have noticed 'call diversion" on the add ons at £3 a month. I can't remove it from my account myself. Can I have this removed off my package as I don't want to pay for this feature (and didn't see it on th...
Me siento engañado y si no me das una explicación... "AHORA" cancelaremos el contrato. El contrato que firmé o hice con usted, no superó las 26 libras por mes, y está cargando a mi cuenta "46.75 libras por mes ... hay varias empresas de internet que ...
I'm writing this on behalf of my elderly dad from his account: His home broadband and phone contract ended last year, been paying extra, didn't know - but happy with the service so trying add International Max boost. In the offers and upgrade section...
Even tough I signed up for a new deal and contract I am still being charged the higher rate every month. Anyone else having this issue. Pretty aggravating considering I`m along standing loyal customer. Also you cannot ever seem to chat with anyone gr...
I've paid my last bill and contract is due renewal in a few days, do I need to do anything to ensure I'm not enrolled into a new contract? (all other support channels seem especially busy and chat doesn't seem to load so here I am..)
Can someone please contact me and confirm some things for me please. I have been disconnected from your service by another supplier, not at my wish. I have no service from you and my account shows disconnected. If I just go to another supplier now wi...