Up to November 2023 any calls I made from my Talktalk line to my work Talktalk business line were classed as Talktalk to Talktalk free calls. On the December bill this has now been classed as Local/National call and been charged as such. why has this...
Can someone please advise how to get onto live chat to question my charges for the mobile? I am already logged into my talktalk account and clicking on the chat now button from my account page but it is saying that I either need to log in (but I am a...
Why can't I download a bill?
I have been trying to set up a DD for my broadband but the system won't accept my sort code, saying its invalid! It's 04-00-04.System doesn't like the 00. Why???
Hi, I was upgraded to full fibre by Talktalk in October. The communication I received from Talktalk when I was informed of the upgrade specified that this change would not incur any costs (example emails attached). The cost of my October bill was inc...
Hi there i wonder if someone could help with a few questions relating to my last bill which i cant make heads or tales of. The unlimited call boost package increased whilst still on the old contract. The call boost was fixed for the full length of th...
I am currently in Asia for 6 months so cannot access my account. I am not using my broadband but still pay my bills by Direct Debit. My contract started 03 April 2023 at an agreed price of £20.00 per month. However, the account was set up at £22.84 p...
At what time do talktalk take the money out of your bank account?
My monthly payment hasn't been taken
HiI was recently upgraded to FTTP with a promise from TALKTALK that my monthly Direct Debit would remain the sameHowever every month has seen an increase in my Direct Debit and 3 months later am being billed an extra £7 on my monthly payment?Have I m...
My fibre65 contract ended 26/11/12 at my old address and started a new service plan automatically, I called to cancel ~29/11/23 and confirmed that there would be no further charges. Since moved to a new house and have taken out a new TalkTalk contrac...
My activation date was delayed back in October and broadband finally went live on 21/10/2023. However my account has been “stuck” on missed engineer appointment since then and no bills have been issued. I have tried to resolve this via live chat and ...
I've recently changed to Fibre65 with TalkTalk TV 4K. I've been charged £2.75 for a paper bill which I didn't ask for. I am unable to find whereabouts I can change this on my account.
Hi, I've just had my first bill since we were upgraded from Fibre 65 to Fibre 150 FTTP and I've been charged extra for the new service.When agreeing for this free upgrade to take place the email stated 'Not only is your upgrade free of charge, but th...
Hi could someone please take a look at when will I pay the last bill as I am leaving TT? Another DD taken today for the upcoming month. Thanks
I've just had my first bill since my 'free upgrade' and it's gone up. That's false advertising as the letter I received, and the letter confirming the appointment BOTH said it was free and no extra charge. On top of that, I'm STILL waiting for the co...
I took out a contract with TalkTalk for full fibre 900 in mid October. I did this online as at the time there was a promotion running. The TalkTalk website stated that The first 3 months of my 18 month contract would be free, then £45 per month for t...
i just got charged 20 ish days after connection i was told by the sales person at my door there was a 3 month no charge..
Hi - my latest bill arrived with the added surprise of engineer charges. It has take 5 engineer visits to solve my broadband issue. For each visit I've been present. Could you explain why a charge has been made? The fault was eventually found and fix...
Can someone please explain this --------My monthly price is £34.00 for fibre 65.A week or so ago i had the "free" upgrade to full fibre.Today i get an email informing me that my next bill will be for £63.94.No explanation as to why the HUGE rise in c...
Hello, M y next Direct Debit according to my bank will be for £107.92 - this is incorrect it should be for £38 or so, please can you inform me that the correct amount will be billed before the Direct Debit takes place. I cannot get into My Account, I...
I contacted talktalk to cancel my netflix i believe in august and was offered a new contract and to have Netflix removed. I agreed to this and i thought all would be well. Next bill Netflix still hadnt been removed and i was again charged for it. I r...
Hi If necessary my previous: Loss of connection (“provisioning issue”) Would appreciate TT responding to my outstanding queries regarding billing and total loss of service compensation as that thread has gone cold, perhaps outside the scope of TT sta...
Hi, I'm trying to change my direct debit to a new bank account where the sort code has 00 as the middle two digits. It seems the form validation is incorrect as it rejects this, but if I change it to 01 or any other two numbers it would allow me to s...
Hi we had terrible problems with our phone line and was without is working properly for days. We are housebound - I am the sole carer to my husband who is 87 and has parkinsons and dementia and have an emergency call alarm system connected to the pho...