Hi I knew my contact was about to end at the end of sept so I logged into my account and saw a green tick saying paid.I went to my online banking and cancelled my direct debit with talk talk just in case they auto renewed my contract and charged me a...
Just had my latest bill for my mobile phone it has gone up £2 from last month without any notice from Talk Talk with no increase in any of the allowancesIt started up as a free service200 minutes, unlimited texts and 500mb of data when they started c...
Good Morning - I have been directed here to discuss my bill since December 2022 when my service degraded from the regular 12Mbps to nearer 6Mbps - roughly half. My post below explains and I feel it is fair to only pay for the service I recieve not th...
I have noticed a 50p charge on my phone to the speaking clock. I don't have a handset! I keep trying to click on chat but it's not working. Please help.
Hello all.I seem to be having a similar issue to others - I noticed my bill had gone up, unexpectedly.So, I log in, and see this:Given that I effectively never actually use the phone, and have to log in here to find out what the number is, I am perpl...
Good morning I had an add on no longer required the tv part, so got the packaging returned the tv box to talk talk returns , i was informed i would receive an email to say this was returned when logged in, in order not to be charged £50, no email sen...
I cancelled my Talktalk account when I moved house on 30 May 2023. The house that I was moving to already had its own Talktalk account in my name.Instead of cancelling my old account Talktalk have continued to bill me for it. I spent three and a half...
Hello, I left the property at which my personal account was active on April 24th. I wish to close this account. I have paid well over £100 this year so far for no service, due to me no longer living at the address. Indeed, the property has been unocc...
My bill was due on the 16th Aug but I didn't see the email till day after. I had set up the recurring card payment the month before but somehow it seems this isn't automated? I paid the bill manually today but will I get the £12.50 admin charge for a...
I was on fibre 65 for many years and recently wanted to upgrade to fibre 900. I upgraded over the phone and then found out later that day that the service wasn't available on my line as I was already a fibre 65 customer (makes no sense at all but I s...
Dear Sirs/Madam This is my last resort as no number of phone calls can conclude the closure of my account. Received another bill 1st August for £49. Closed the account in May and extremely frustrated to not get closure. Please can you advise as a mat...
My latest bill has an added charge of £13.90 for UK Unlimited calls boost. I had a free boost for 18months which ends shortly. I cant find anyway of removing this boost and as I only use my home phone line about twice a month I need this removed and ...
Hi,I currently pay £38.14 for Fast broadband.On My Dashboard I have an offer for Fast broadband to Renew now for just £32.00 a month, for 24 months.But when I put my post code in the search tool on the main page (https://new.talktalk.co.uk/broadband)...
I recently changed my payment date in the knowledge that I would have to pay an adjusted amount next month. My latest bill was paid by DD as normal on 31 July. I have now received a "reminder" to pay an additional £2.56 straightaway or face an "admin...
Hi I was wondering if anyone knows what the deal is with getting a refund from Talk talk is. Last Fri I applied for refund via compensation I was given for 7 missed appointments for tech to come. Over 5 mth period. I had to have 7 days off work (x2 I...
Hi folks, I placed an order for TalkTalk Full Fibre 150 via Quidco to gain the cashback deal. My order didn't track, so I tried raising a claim manually with Quidco. However, Quidco are asking for my TalkTalk order number that "begins with S" and I c...
Hi, I need paper copies of my recent bills sending to me for ID purposes. I've been paperless for years and wish to remain that way so I dont have any paper bills on hand that are dated within the last 3 months. I'm aware that I can download PDF's of...
Hi, For the past few months I've noticed that all the extra details have been removed from the bills. Each element in the bill only lists the monthly amount I am being charged, whereas before it displayed the full price for the package (or boost) in ...
I need to discuss my bill (to ensure an overpayment last month will be credited this month), but can't see the Chat facility anywhere on the site.Please could someone point me in the right direction, or alternatively advise if there's a dedicated num...
Hi,Please help me out here.Basically as you can see I have attached photo of my call to cancel TalkTalk services, which is Internet, I was told its all good wait for post and send us back the equipment.Below I attached another picture of my visit to ...
Hi I currently have my services ceased and im due a bill on the 6th im just wondering if that will be the last bill as it says the contract is running untill 31 03 23
there is a mystery amount of £1:92 on my next bill, when i looked into it it came up with call charges, 2 national & 2 mobile. when i went to my calls i only had 1 call, that was to another talktalk customer call charge 0,checked itemised bill same r...
HiMy contract ends in a few days and I don’t know if I will be charged for the TV boxes and boost as it is free at the moment.On the chat i am being told i have to pay for the return because my account isn't verified yet i have send them everything i...
I received a call today 27/06/2023 from a senior complaints manager in respect of 2 engineer visits and charges applied to my account. After the conversation I was offered a full credit due to the circumstances and the fact my line was still down.How...
My contract ended the 24th June. (yesterday)I'm due to change over to Plusnet tomorrow on the 26th June.I've been billed for £33.57 for the period of 25 Jun - 24 July (Payment due date: 30th June)Obviously this is incorrect.My direct debit with Talkt...