Unlimited UK Calls Boost
Hi all, Can someone help me to cancel Unlimited UK Calls Boost please? I have been trying to do it via my account manage phone boosts but it is not there. Thank you in advance!
Forum Posts
CSV verions of complete monthly bill
Has anyone noticed that TalkTalk has stopped enabling the download of the complete monthly bill in CSV format?Previous to May 2023 one could download the full bill in either PDF or csv. Now only the itemised calls are available in this format. Has an...
Are you able check that my monthly netflix charge has definitely been cancelled on my ccount
HistoryBeing paying 6.99 monthly for Netflix add on for 18 months. Renewed my talktalk contract then out of the blue got an email from Netflix to say talk talk not paid payment. I contacted talk talk and they stated that it had definitely been paid. ...
Unable To Pay Bill With Card On Phone And My Account
So I got my Fibre 500 set up in May but was unable to pay the first month direct debit as it was automatically set up prior to installation, which was unfortunately the wrong time of the month for me financially. My service has been restricted so I h...
I shouldn't have been charged for replacement router
Back in April my TalkTalk Wi-Fi Hub stopped working properly. After a lengthy series of support chats, with application of remote diagnostics, troubleshooting checks and attempted firmware upgrade, a support technician finally agreed the router was d...
cashback declined by quidco
Hi there, I signed up TalkTalk from Quidco last year because of the £93.75 cashback. It was not tracked properly and I asked here to get the order number so I can log the missing claim. After almost one year I got an email from Quicdo saying the clai...
Billing advice required
Hello, I'm unable to view any billing information on "My Account". I have had this problem for atleast 2 years, without resolution. No billing information or transaction history is viewable on "My Account". I have received a £75 credit to "My Account...
TalkTalk Not Billing Me
My account is TalkTalk Full Fibre 65 data only. I have a City Fibre FTTP line installed April 2022. The last bill credited to my bank account was in November 2022. I have tried to renew my contract as it expired in June 2022 but failed as the agent d...
No email address in my account.
Five weeks ago I tried to log into my account to check my bill. but could not. It transpired that my email address had been removed since my previous log-in. For five weeks I have tried to get an alternative email address non TT address registered. T...
Have cancelled but still receiving bills at £0
Hi, I've cancelled my TT service as I've moved home on 3rd April. I was told my service had to be cancelled on 21st April at the earliest and I was charged an early termination fee which was paid this month. Now I've received a bill at £0 and when I'...
How to download Bills - Including CSV format (May 2023)
Is it me, or is the The 'help' article at https://community.talktalk.co.uk/t5/Articles/View-and-print-your-bills/ta-p/2204688/ out of date ? Hope This Helps - I suggest it should be CHANGED to: SAVE AND PRINT YOUR BILLS1. use the drop down menu right...
Unexpected charge for Openreach engineer Visit.
Hi As above The engineer re-did a couple of connections to the master socket he thought were not good outside and that fixed the problem. Why was I charged this fault is beyond my control on BTs side of the master socket connection. Nothing to do wit...
Early leaving charges for Talk Talk.
Hello.I'm moving in with my girlfriend at the start of June and consequently no longer need my own internet connection.I just rang them up to cancel my account with them and was informed that because my contract doesn't end until 2023, there would be...
Paperless billing - We can't reach you by email...
Hi, Just received a warning letter stating TalkTalk bills can't reach my inbox and we'll be getting charged for paper billing. I'm struggling to see how TalkTalk can't whitelist their own domain as that's the email provider I'm using currently. Could...
Still getting bills for old account after moving
Hey there, Lately I moved to new home and asked TalkTalk to setup new fibre there and close my old account, I got my new home connected and paying bills now but I still getting bills for my old home connection even though I was told you I can canecel...
Trying to remove unauthorised calling boost.
Requested calling boost be removed no less than 4 times over the last 6 weeks via live chat. Each time received assurance boost would be removed and I would be refunded £16. Yet 6 weeks later, 4 lots of assurance and one auto email on 3 April stating...
Refund
Hi there last month I extended my payment date by a week with the link on talk talk page it said long as I paid on or before that date there's no charge. Why have you billed me 12.50 for a late payment.
"We can't reach you by email. Update your email address now to avoid a charge for paper billing"
HiI've received a letter from TalkTalk with above message.I've checked my e-mails and the last bill I received was on 17/02/2023Mobile bill is coming through OK. The letter suggests contacting my email provider. The provider is TalkTalk and the e-mai...
New post marked as spam
I posted a new post yesterday "New Direct Debit not Processed" and it isn't appearing in the forums, I have found it under my subscriptions with the notice "Marked as Spam." It's not spam, could this be looked at please.
New Direct Debit Not Processed
I have recently changed banks and updated my direct debit details straight away for my new bank (on 23rd April) However, the direct debit was not processed on 28th (message after amending the direct debit details on the Talk Talk website stated 3 wor...
Cancelled - No final bill received
Hi, I was a UFO customer and was advised that UFO was finishing on 29th May and I needed to move to another supplier to stay on the City Fibre network. I had the new internet provider install on 14th April and had it confirmed with TalkTalk that my s...
Monthly payments
Good morning please can you tell me why my Monthly payments have changes since March 2023..my monty payments were always £22 per month..in March went up to £24.17 and my latest bill is stating £25.12..I have received no information that this will be ...
Scam email saying there is pending refund
I do not know if this is the right place to post this, but gave up trying to do so anywhere else. I have no idea what 'label' to put in either. Today I received an email supposedly from TalkTalkMail service - taklktalkmail@113.com telling me there's ...
Why does my bill increase every month
I renewed my contract in January , £29 a month fixed price plus package so why was it increased to £34.86 last month and this month its £39.81? My total bill this month is £57.31. Last month i paid the bill 4 days after it was due with no charges yet...
Still being charged but thought I had left
hello, i switched to vodafone a month ago and i was under the impression that simply switching would have notified talktalk and ended my service with them, but i'm still being charged and it says i have an upcoming payment in may as well